Genesys CTI User Forum

News

• Welcome to Genesys CTI Discussion Forum! With thousands of posts from hundreds of Genesys users, we hope you will have all of your Genesys-related questions answered as well as learn something new along the way. There is no membership required for posting and you are welcome to ask as little questions or as much questions as you like. This community is supported by users like yourself, so if you can help with someone else's questions, it would be greatly appreciated!
  NOTE: Genesys Labs does not endorse or has anything to do with this site. This site is run by Genesys users for Genesys users. (Just in case you were wondering)
                                            - Genesys CTI Team
  
• The forum was officially relocated from www.starsystems.co.jp/GenesysForum to here! Feel free to start posting here! The old board is closed now.
  
  
                                 - Genesys CTI Team
• Genesys has a history of offering a very flexible call center solution and are very good at listening to their customers. Many of us, despite using Genesys on a daily basis, have no way to tell Genesys of our needs and problems with the software, unless we go through the vendors and it usually costs time and money. From time to time, based on the submissions to the board, we will launch a poll on a particular technical issue to see if we have enough user demand to have Genesys consider our request.
  
  As always, you would like to contribute to this particular activity, please contact Victor or just post in in Announcement Scratch Board.
  
  This will allow us to determine the current problems with Genesys software based on the experiences of other users like us, offer a new way for Genesys to be aware of these issues by submitting them the result of our polls, as well as have other users who were able to resolve these problems submit their suggestions and experiences.
• Announcing launching of a new development project: Genesys Wallboard Server, codename Quest. This is Genesys CTI User Forum's first of what will be many open-source projects by Genesys community for Genesys community designed to promote further use of Genesys infrastructure in a call center. Check out the develope forum for more information.
  This project is for use outside Japan only. For use of this product inside Japan, please contact forum administrator.