Genesys has a history of offering a very flexible call center solution and are very good at listening to their customers. Many of us, despite using Genesys on a daily basis, have no way to tell Genesys of our needs and problems with the software, unless we go through the vendors and it usually costs time and money. From time to time, based on the submissions to the board, we will launch a poll on a particular technical issue to see if we have enough user demand to have Genesys consider our request.
As always, you would like to contribute to this particular activity, please contact Victor or just post in in Announcement Scratch Board.
This will allow us to determine the current problems with Genesys software based on the experiences of other users like us, offer a new way for Genesys to be aware of these issues by submitting them the result of our polls, as well as have other users who were able to resolve these problems submit their suggestions and experiences.
Subject / Started by ![]() |
Replies / Views | Last post | ||
|---|---|---|---|---|
|
|
107 Replies
31644 Views |
by mohammed.rizwan |
|
|
|
WFM Actual Overhead Report
Started by *sutton* |
1 Replies
418 Views |
by bsheridan |
|
|
User-defined (custom) IRD Statistic
Started by 147_Keys |
0 Replies
38 Views |
by 147_Keys |
|
|
Outsource tserver
Started by 47245 |
5 Replies
453 Views |
by meri21 |
|
|
where to find documentation
Started by A. |
1 Replies
880 Views |
by Dan Percy |
|
|
Field in GAD
Started by a.jay |
4 Replies
495 Views |
by a.jay |
|
|
Access rights in GAD
Started by a.jay |
7 Replies
661 Views |
by a.jay |
|
|
Stat Server HA
Started by a.jay |
3 Replies
376 Views |
by a.jay |
|
|
3 Replies
640 Views |
by bublepaw |
|
|
|
Incorrect data displayed in CCPulse
Started by a.jay |
4 Replies
1548 Views |
by a.jay |
|
|
16 Replies
733 Views |
by a.jay |
|
|
|
GVP Development
Started by aakarach |
0 Replies
715 Views |
by aakarach |
|
|
2 Replies
576 Views |
by René |
|
|
|
NPA-NXX table
Started by aakarach |
0 Replies
517 Views |
by aakarach |
|
|
6 Replies
1005 Views |
by Dhanasekar |
|
|
|
Ring back tone
Started by aakarach |
0 Replies
365 Views |
by aakarach |
|
|
OUtbound table is not updating
Started by aakarach |
2 Replies
389 Views |
by aakarach |
|
|
1 Replies
1176 Views |
by Allan |
|
|
|
anyone use Http post method for OCS
Started by aakarach |
0 Replies
171 Views |
by aakarach |
|
|
1 Replies
212 Views |
by René |
|
Normal Topic
Hot Topic (More than 15 replies)
Very Hot Topic (More than 25 replies)
Locked Topic
Sticky Topic
Poll