Genesys CTI Technical Discussion

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[1] ForceRoute

[2] abandoned call in gim or icon

[3] SwitchName in Composer Voice Routing

[4] Reply emails from WDE - header of original email

[5] GIR Speechminer separate channels

[6] Position in Queue

[7] How to calculate ExpectedWaitingTime?

[8] RequestAgentLogin error

[9] How to get chat transcript programmatically

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