" />
Welcome to Genesys CTI Discussion Forum! With hundreds of thousands of posts from thousands of Genesys users, we hope you will have all of your Genesys-related questions answered as well as learn something new along the way. There is no membership required for posting and you are welcome to ask as little questions or as much questions as you like. This community is supported by users like yourself, so if you can help with someone else's questions, it would be greatly appreciated!
(Just in case you were wondering - No, Genesys Labs does not endorse this site)
- Genesys CTI Team
Subject ![]() |
Replies / Views | Last post | ||
---|---|---|---|---|
![]() |
![]() |
Calling List name
Started by HL_ARG |
0 Replies
1067 Views |
![]() by HL_ARG |
![]() |
![]() |
Calling List Weightings
Started by PaulB |
2 Replies
2600 Views |
![]() by PaulB |
![]() |
![]() |
CallParking release with TestPhone
Started by Sampa |
0 Replies
1969 Views |
![]() by Sampa |
![]() |
![]() |
0 Replies
2257 Views |
![]() by basdi2000 |
|
![]() |
![]() |
CallReleased VS CallAnswered
Started by Stefano Tassinari |
1 Replies
979 Views |
![]() by cavagnaro |
![]() |
![]() |
CallRinging
Started by alamitab |
3 Replies
2153 Views |
![]() by zentek |
![]() |
![]() |
CallRinging Showing up in adherence report
Started by PaulO |
1 Replies
2404 Views |
![]() ![]() by pdavid |
![]() |
![]() |
5 Replies
3535 Views |
![]() by genesysuser123 |
|
![]() |
![]() |
calls abandoning in ACD queue
Started by WS |
4 Replies
4905 Views |
![]() by WS |
![]() |
![]() |
calls answered
Started by S2H |
8 Replies
4137 Views |
![]() by cavagnaro |
![]() |
![]() |
Calls answered within 1 minute
Started by Tambo |
2 Replies
2666 Views |
![]() by Tambo |
![]() |
![]() |
3 Replies
2781 Views |
![]() by smile |
|
![]() |
![]() |
15 Replies
21408 Views |
![]() ![]() by bcyk |
|
![]() |
![]() |
Calls cutting off at 60 minutes
Started by spend |
2 Replies
3233 Views |
![]() by KBS |
![]() |
![]() |
Calls defaulting when transferred.
Started by Steve |
3 Replies
3779 Views |
![]() ![]() by Vic |
![]() |
![]() |
Calls Dialing never change status to Outbound
Started by Gabriel Madoz |
4 Replies
4261 Views |
![]() by Gabriel Madoz |
![]() |
![]() |
Calls Entered Vs Calls Distributed
Started by bmanar |
4 Replies
6430 Views |
![]() by Tefleon |
![]() |
![]() |
3 Replies
3470 Views |
![]() by cavagnaro |
|
![]() |
![]() |
Calls fall back to default.
Started by Marco |
3 Replies
3797 Views |
![]() by Vic |
![]() |
![]() |
Calls getting cut off
Started by Tambo |
11 Replies
5298 Views |
![]() by cavagnaro |
Normal Topic
Hot Topic (More than 15 replies)
Very Hot Topic (More than 25 replies)
Locked Topic
Sticky Topic
Poll