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Total_Work_Time vs. Total_Time_ACW
Started by phil |
3 Replies
2162 Views |
June 11, 2010, 09:45:40 PMby gustav |
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5 Replies
6051 Views |
October 17, 2006, 01:06:18 AMby cavagnaro |
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9 Replies
7514 Views |
February 21, 2007, 10:04:50 PM by mark |
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Total_Calls_Abandoned
Started by dink |
2 Replies
3069 Views |
November 21, 2007, 01:53:02 PM by dink |
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TotalWaitingCallTime
Started by Lorenzo |
1 Replies
3272 Views |
January 01, 1970, 12:00:00 AM by Sidney |
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5 Replies
2952 Views |
October 19, 2011, 07:31:42 PM by OXE_4400 |
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15 Replies
11015 Views |
December 13, 2007, 10:10:45 PM by Daimonas |
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4 Replies
2269 Views |
April 04, 2017, 05:02:16 PM by n3vek7 |
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total wait time for calls waiting more than 10 minutes
Started by Koki |
0 Replies
2622 Views |
September 07, 2006, 12:47:47 AM by Koki |
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total time to clear
Started by dnib |
5 Replies
2761 Views |
September 05, 2012, 12:00:34 PM by dnib |
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16 Replies
15575 Views |
November 05, 2007, 08:45:08 PM by cavagnaro |
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1 Replies
2000 Views |
August 08, 2019, 06:31:07 PM by abdel |
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total number of agents for CCA
Started by Vic |
7 Replies
6250 Views |
January 01, 1970, 12:00:00 AM by Grzegorz Ostrowski |
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Total not ready time
Started by blacklord |
2 Replies
2573 Views |
July 07, 2010, 06:07:20 AM by blacklord |
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Total dialing number when agent is not ready
Started by Toni |
2 Replies
3428 Views |
February 15, 2007, 03:01:33 PM by ecki |
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6 Replies
2575 Views |
September 04, 2015, 08:02:27 PM by Deba_v2 |
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total calls entered in queue
Started by S2H |
4 Replies
3124 Views |
April 19, 2015, 08:04:09 PM by raj_9489 |
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Total Call back count in agent IWS stats.
Started by Gautham |
5 Replies
3187 Views |
June 15, 2016, 07:11:14 PM by cavagnaro |
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Total Attempts made by an individual agent
Started by maheshbabu |
10 Replies
8037 Views |
January 20, 2009, 05:50:05 AM by maheshbabu |
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1 Replies
1499 Views |
April 06, 2017, 09:47:40 PM by Tambo |
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