News:
Welcome to Genesys CTI Discussion Forum! With hundreds of thousands of posts from thousands of Genesys users, we hope you will have all of your Genesys-related questions answered as well as learn something new along the way. There is no membership required for posting and you are welcome to ask as little questions or as much questions as you like. This community is supported by users like yourself, so if you can help with someone else's questions, it would be greatly appreciated!
(Just in case you were wondering - No, Genesys Labs does not endorse this site)
- Genesys CTI Team
Subject / Started by  |
Replies / Views | Last post | ||
|---|---|---|---|---|
|
|
CCpulse template
Started by S2H |
1 Replies
2498 Views |
June 11, 2015, 08:47:16 PMby pdavid |
|
|
|
Acd queue vs Virtual Queue
Started by S2H |
1 Replies
3554 Views |
October 10, 2014, 02:48:35 PM by cavagnaro |
|
|
|
Thresholds and Actions
Started by S2H |
2 Replies
2135 Views |
March 25, 2015, 12:21:04 PM by S2H |
|
|
|
missing data in infomart
Started by S2H |
10 Replies
5326 Views |
November 05, 2015, 12:54:30 PM by Campfire |
|
|
|
Display caller's dailed number in CCPulse
Started by S2H |
5 Replies
2824 Views |
February 09, 2016, 01:51:55 PM by S2H |
|
|
|
current skill of agent
Started by S2H |
12 Replies
10713 Views |
April 05, 2015, 10:10:18 AM by Adam G |
|
|
18 Replies
9748 Views |
January 09, 2015, 10:35:54 AM by Adam G |
|
|
|
|
15 Replies
7597 Views |
July 27, 2022, 05:51:53 PM by cavagnaro |
|
|
|
|
DBServer issue
Started by S2H |
1 Replies
1955 Views |
September 18, 2014, 01:26:20 PM by cavagnaro |
|
|
|
2 Replies
2360 Views |
September 15, 2015, 01:43:52 AM by terry |
|
|
|
|
Display agent skill in pulse
Started by S2H |
8 Replies
4367 Views |
December 17, 2015, 02:31:24 PM by S2H |
|
|
|
Email notification in ccpulse
Started by S2H |
3 Replies
3190 Views |
May 23, 2015, 04:43:01 AM by S2H |
|
|
|
action codes in ccpulse
Started by S2H |
2 Replies
2947 Views |
January 13, 2015, 01:28:48 PM by cavagnaro |
|
|
|
main mask failed
Started by S2H |
5 Replies
3028 Views |
April 04, 2015, 01:28:46 PM by Adam G |
|
|
|
service factor
Started by S2H |
12 Replies
4477 Views |
December 18, 2014, 03:45:39 PM by cavagnaro |
|
|
|
Current Number of ready agents
Started by S2H |
5 Replies
3115 Views |
May 21, 2014, 07:25:50 AM by G3n35Y5 |
|
|
|
ccpulse graphs
Started by S2H |
4 Replies
2248 Views |
January 31, 2015, 07:55:40 AM by Adam G |
|
|
|
total calls entered in queue
Started by S2H |
4 Replies
3063 Views |
April 19, 2015, 08:04:09 PM by raj_9489 |
|
|
|
reason code data
Started by S2H |
9 Replies
4088 Views |
April 08, 2015, 07:31:02 PM by Adam G |
|
|
|
CurrentAgentState for multimedia interactions
Started by S2H |
6 Replies
4157 Views |
September 24, 2015, 11:44:19 AM by S2H |
Normal Topic
Hot Topic (More than 15 replies)
Very Hot Topic (More than 25 replies)
Locked Topic
Sticky Topic
Poll