News:
Welcome to Genesys CTI Discussion Forum! With hundreds of thousands of posts from thousands of Genesys users, we hope you will have all of your Genesys-related questions answered as well as learn something new along the way. There is no membership required for posting and you are welcome to ask as little questions or as much questions as you like. This community is supported by users like yourself, so if you can help with someone else's questions, it would be greatly appreciated!
(Just in case you were wondering - No, Genesys Labs does not endorse this site)
- Genesys CTI Team
Subject  / Started by |
Replies / Views | Last post | ||
|---|---|---|---|---|
|
|
Agent unable to answer Ringing call
Started by Junaid |
14 Replies
7366 Views |
February 25, 2016, 02:42:23 PMby Junaid |
|
|
|
0 Replies
2362 Views |
January 18, 2010, 02:07:57 PM by stevehaz |
|
|
|
|
Agent wait time in CCA
Started by Paul |
1 Replies
3747 Views |
January 01, 1970, 12:00:00 AM by Scott Blakeman |
|
|
|
Agent wait times on an Avaya.
Started by Superglide |
2 Replies
3806 Views |
January 01, 1970, 12:00:00 AMby joel |
|
|
|
Agent whisper/greeting, Cisco CM/SM 7.2.
Started by Big Rod |
10 Replies
7433 Views |
October 11, 2011, 02:44:36 PM by BenTaylor |
|
|
|
Agent working with different campaigns
Started by Alberto |
8 Replies
8479 Views |
January 30, 2009, 02:57:31 PM by cavagnaro |
|
|
|
Agent workMode in T-Server
Started by Madarasi |
2 Replies
4788 Views |
January 11, 2010, 09:38:35 AM by Madarasi |
|
|
|
Agent's name is garbled in CCPulse.
Started by josh22022 |
3 Replies
1613 Views |
November 22, 2021, 01:22:06 PM by catanirex |
|
|
|
2 Replies
1372 Views |
November 22, 2021, 03:30:46 AM by cavagnaro |
|
|
|
|
Agent's toolbar showing stat values
Started by LB |
4 Replies
4899 Views |
January 01, 1970, 12:00:00 AM by Peter |
|
|
|
Agent's voice channel automatically log off
Started by OtaS |
5 Replies
2573 Views |
May 10, 2017, 10:36:12 AM by Kubig |
|
|
|
Agent-Greeting & Customer-Greeting
Started by raza990 |
7 Replies
4863 Views |
November 18, 2014, 02:15:57 PM by cavagnaro |
|
|
|
agent-greeting / customer-greeting override
Started by IVIik |
0 Replies
1242 Views |
February 13, 2020, 01:32:05 PM by IVIik |
|
|
|
agent-no-answer-action
Started by BenTaylor |
1 Replies
3694 Views |
January 20, 2009, 09:04:43 PM by jbobinsk |
|
|
|
Agent-Status Colour when Ready
Started by golemic |
4 Replies
4394 Views |
October 15, 2009, 07:56:45 AM by Steve |
|
|
|
AgentGroup Workbin Association
Started by raza990 |
1 Replies
2148 Views |
March 04, 2015, 12:50:29 PM by cavagnaro |
|
|
|
AgentGroupQue and Music Treatment
Started by Chris |
1 Replies
3011 Views |
January 01, 1970, 12:00:00 AM by Vic |
|
|
|
AgentGroupQue and Music Treatment
Started by Chris |
1 Replies
2976 Views |
January 17, 2009, 11:42:25 AM by manumariyappa |
|
|
|
AgentId as DN
Started by Param |
1 Replies
3320 Views |
January 01, 1970, 12:00:00 AM by Param |
|
|
|
AgentId negative numbers
Started by eferreyra |
3 Replies
3352 Views |
January 31, 2008, 05:43:52 PM by eferreyra |
Normal Topic
Hot Topic (More than 15 replies)
Very Hot Topic (More than 25 replies)
Locked Topic
Sticky Topic
Poll