News:
Welcome to Genesys CTI Discussion Forum! With hundreds of thousands of posts from thousands of Genesys users, we hope you will have all of your Genesys-related questions answered as well as learn something new along the way. There is no membership required for posting and you are welcome to ask as little questions or as much questions as you like. This community is supported by users like yourself, so if you can help with someone else's questions, it would be greatly appreciated!
(Just in case you were wondering - No, Genesys Labs does not endorse this site)
- Genesys CTI Team
| Subject / Started by | Replies / Views | Last post  |
||
|---|---|---|---|---|
|
|
CCA filtering by leg
Started by victor |
0 Replies
2115 Views |
August 04, 2009, 08:21:18 AMby victor |
|
|
|
11 Replies
8137 Views |
August 03, 2009, 03:10:42 PM by rapjaw08 |
|
|
|
|
Autoanswer in Nortel CS1000....?
Started by cavagnaro |
3 Replies
3569 Views |
August 03, 2009, 08:18:48 AM by bogdan |
|
|
|
PBX key call transfer (no CTI)
Started by bogdan |
5 Replies
4161 Views |
August 03, 2009, 08:11:06 AM by bogdan |
|
|
|
Retrieving standard responses using Contact SDK
Started by Pradyumna |
0 Replies
2294 Views |
August 03, 2009, 07:15:39 AM by Pradyumna |
|
|
|
Chain records in preview mode
Started by zgegkiller |
2 Replies
2914 Views |
July 31, 2009, 09:13:03 PM by cavagnaro |
|
|
|
Inbound voice - last agent routing.
Started by andbra |
13 Replies
8632 Views |
July 31, 2009, 07:59:39 PM by kubikle |
|
|
|
Genesys Outbound features clarification
Started by Gremlin |
6 Replies
8314 Views |
July 31, 2009, 03:05:46 PM by Fra |
|
|
|
Default Route Timeout
Started by Gregor |
1 Replies
2758 Views |
July 31, 2009, 01:26:54 PM by René |
|
|
|
2 Replies
3724 Views |
July 31, 2009, 12:49:42 AM by kubikle |
|
|
|
|
CCPulse Templates and Views
Started by PFCCWA |
4 Replies
9083 Views |
July 30, 2009, 11:41:28 PM by ecki |
|
|
|
1 Replies
3259 Views |
July 30, 2009, 05:50:58 PM by cavagnaro |
|
|
|
|
Queuing Voicemail Calls
Started by Louisa |
3 Replies
4696 Views |
July 30, 2009, 09:37:07 AM by rs_shadow0000 |
|
|
|
HA Reporting
Started by Kirill |
1 Replies
2576 Views |
July 30, 2009, 09:26:26 AM by mark |
|
|
|
First Call Resolution?
Started by sitto |
3 Replies
3483 Views |
July 30, 2009, 08:30:36 AM by sitto |
|
|
|
Chat CCPulse
Started by San |
0 Replies
2621 Views |
July 29, 2009, 02:46:07 AM by San |
|
|
|
2 Replies
2707 Views |
July 27, 2009, 07:19:58 PM by René |
|
|
|
|
1 Replies
2863 Views |
July 27, 2009, 07:16:22 PM by René |
|
|
|
|
Multi skill routing efficiency
Started by frdesimo |
3 Replies
3762 Views |
July 27, 2009, 02:16:46 PM by mike kamlet |
|
|
15 Replies
7219 Views |
July 27, 2009, 01:21:56 PM by Fra |
|
Normal Topic
Hot Topic (More than 15 replies)
Very Hot Topic (More than 25 replies)
Locked Topic
Sticky Topic
Poll