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CCA v8?
Started by JC |
9 Replies
6989 Views |
January 30, 2010, 03:42:19 PMby tony |
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CCA stats for manual logged in agents
Started by Ritchie |
5 Replies
4341 Views |
January 01, 1970, 12:00:00 AMby Alan Sharp |
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CCA skill
eporting and customization
Started by Vic |
3 Replies
3449 Views |
January 01, 1970, 12:00:00 AM by Vic |
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CCA Reporting Query for internal call
Started by leohang |
1 Replies
2501 Views |
September 20, 2010, 04:47:28 PM by cavagnaro |
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16 Replies
11918 Views |
October 10, 2008, 01:02:19 PM by CTIgem |
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CCA Reporting Agent and Agent Groups
Started by Tony Tillyer |
10 Replies
9957 Views |
January 01, 1970, 12:00:00 AM by Tony Tillyer |
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CCA report contains zeros
Started by Vic |
2 Replies
2911 Views |
July 27, 2006, 04:21:26 PM by victor |
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CCA performance
Started by Vic |
1 Replies
2697 Views |
January 01, 1970, 12:00:00 AM by Beancurd |
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CCA overload?
Started by Vic |
3 Replies
3271 Views |
January 01, 1970, 12:00:00 AM by joel |
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CCA Metagroup selection
Started by Rams |
3 Replies
4251 Views |
January 01, 1970, 12:00:00 AM by Rams |
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CCA load
Started by Vic |
1 Replies
3015 Views |
January 01, 1970, 12:00:00 AM by Tony Tillyer |
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CCA installation documents
Started by kuku008 |
4 Replies
3239 Views |
February 11, 2009, 11:31:13 PM by Adam G. |
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CCA in Hot-Standby
Started by victor |
1 Replies
2220 Views |
August 31, 2009, 09:51:42 AM by ecki |
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CCA filtering by leg
Started by victor |
0 Replies
2059 Views |
August 04, 2009, 08:21:18 AM by victor |
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CCA Default Service_Factor Metric
Started by cavagnaro |
0 Replies
894 Views |
August 31, 2021, 04:23:05 AM by cavagnaro |
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1 Replies
2668 Views |
March 24, 2012, 04:40:15 AM by fnunezsa |
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CCA data is weird
Started by Vic |
3 Replies
3593 Views |
January 01, 1970, 12:00:00 AM by Tony Tillyer |
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CCA counts do not match expected
Started by jpashley |
10 Replies
4738 Views |
November 28, 2011, 03:16:17 PM by jpashley |
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CCA cannot query agent performance
Started by lekie |
5 Replies
3472 Views |
June 23, 2009, 04:20:18 PM by Prashanth Merugu |
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CCA bug with Wait Time
Started by Vic |
0 Replies
3463 Views |
January 01, 1970, 12:00:00 AM by Vic |
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