Author Topic: prioritize channel capacity rule  (Read 1759 times)

Offline arvindchaudhary18487

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prioritize channel capacity rule
« on: January 06, 2017, 05:58:16 PM »
In case agent has multiple channel assigned through capacity rule .
Is Genesys able to prioritize channel? is there any such configuration to set the priority of each channel.
  Eg :always send voice to agent first assuming both voice and chat  come in at the same time.

Offline cavagnaro

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Re: prioritize channel capacity rule
« Reply #1 on: January 07, 2017, 10:57:36 PM »
Search for "priorities" on the forum

Enviado de meu E6633 usando Tapatalk


Offline alejandro.echeverri

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Re: prioritize channel capacity rule
« Reply #2 on: December 04, 2017, 11:51:52 PM »
Hi,

If you use the same virtual queue in both targets, you can use priority as cavagnaro said.

Regards.