group of queues name inside template formula

[cavagnaro]

Well two posts above you said you needed individually. You rejected the DN group idea...so...

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[Dorian-Grim]

[quote author=cavagnaro link=topic=10065.msg45773#msg45773 date=1485522810]
Well two posts above you said you needed individually. You rejected the DN group idea...so...

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[/quote]

Looking at the screenshot, am I not already using DNGroups? Why would someone point me out to something I am already doing? It makes no sense.

Anyway, thanks very much for the help guys.

[Tambo]

[/quote]

I don't need the stats of the DNGroup, I need its name and use it inside jscript

[code]if (Object = "Prepaid_vqs") // etc......[/code]
[/quote]

no confusion on my part

[Dorian-Grim]

[quote author=Tambo link=topic=10065.msg45780#msg45780 date=1485532901]

[/quote]

I don't need the stats of the DNGroup, I need its name and use it inside jscript

[code]if (Object = "Prepaid_vqs") // etc......[/code]
[/quote]

no confusion on my part
[/quote]

Tambo, how can this serve my purpose when:

1. I am already doing what you said. (screenshot, right?)
2. the DNGroup stats, don't contain the DNGroup name

?

I believe this is getting nowhere.

[cavagnaro]

The issue is that you can't get that value on CCPulse. That is why it is not possible to do what you ask for. Not because the DN type.

[Dorian-Grim]

[quote author=cavagnaro link=topic=10065.msg45783#msg45783 date=1485543261]
The issue is that you can't get that value on CCPulse. That is why it is not possible to do what you ask for. Not because the DN type.
[/quote]

yes you can. i explained how a few posts back. it's similar to custom agent state.

[cavagnaro]

[quote author=Dorian-Grim link=topic=10065.msg45784#msg45784 date=1485550393]
[quote author=cavagnaro link=topic=10065.msg45783#msg45783 date=1485543261]
The issue is that you can't get that value on CCPulse. That is why it is not possible to do what you ask for. Not because the DN type.
[/quote]

yes you can. i explained how a few posts back. it's similar to custom agent state.
[/quote]

Had to increase the "by using VBScript"...you can the way you did it, but as by using simple VBScript functions to get the DN name and Alias is not an option right now.

Your method does work and solves your issue, ugly in a developer eye but works fine on a user POV.

Cheers