Author Topic: Help, I can not find IVR logs  (Read 1251 times)

Offline ManuPlatform

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Help, I can not find IVR logs
« on: March 29, 2017, 06:59:11 AM »
My IVR initially generated a log file on the path:
Inetpub / wwwroot / MyIVR / Log / log.txt
But, at the moment it does not generate it anymore.
Where can I configure the Log path?
Is there any service to restart, to solve this?

 ::)
Thank

Offline cavagnaro

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Re: Help, I can not find IVR logs
« Reply #1 on: March 29, 2017, 07:53:53 AM »
 ??? ??? ???
Which IVR?
GVP? 7.6 or 8.x? VoiceGenie?
You need to be more specific and usually logs are configured via SCI or CME

Offline Amy

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Re: Help, I can not find IVR logs
« Reply #2 on: March 30, 2017, 12:00:28 AM »
Hi ,

 if you mean vocal application(vxml) I don't think you can configure a log for those application, their logs are being wrote in MCP log.I hope that helps  :)

Offline ManuPlatform

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Re: Help, I can not find IVR logs
« Reply #3 on: March 30, 2017, 01:39:55 AM »
??? ??? ???
Which IVR?
GVP? 7.6 or 8.x? VoiceGenie?
You need to be more specific and usually logs are configured via SCI or CME
Good day dear,

I'm using Genesys Studio 7.6, on the Genesys Voice Platform, I used the EMPS server to make that configuration, but 2 days ago I stopped creating logs. What could it be?

regards.

Offline ManuPlatform

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Re: Help, I can not find IVR logs
« Reply #4 on: March 30, 2017, 01:47:39 AM »
Hi ,

 if you mean vocal application(vxml) I don't think you can configure a log for those application, their logs are being wrote in MCP log.I hope that helps  :)
good day friend,

Ivr uses ASP in vxml and it works with IIS, it leaves a log record, using the 'Log' block or the VBscript 'call setLog (0,' call log ')' command, but 2 days ago I found the reason for it

regards