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Author Topic: Extension to Extension SingleStepTransfer or Consultation Calls  (Read 1476 times)

Offline maloy1222

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Extension to Extension SingleStepTransfer or Consultation Calls
« on: April 26, 2017, 09:48:07 AM »
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We have succeeded to do extension to extension transfer (both DN being in the same switch). However, noticed that calls are getting transferred to agents who are in NotReady/ACW mode as well.
Need to know weather if SIP is provided with some option to restrict these cases.
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Offline Kubig

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Re: Extension to Extension SingleStepTransfer or Consultation Calls
« Reply #1 on: April 26, 2017, 09:52:23 AM »
On SIP server side level there is no option for that as I know. You can do that on SIPEndpoint level (if it supports it) or just denied the transferring to the extension directly in general.
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Offline maloy1222

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Re: Extension to Extension SingleStepTransfer or Consultation Calls
« Reply #2 on: April 26, 2017, 09:55:48 AM »
We are using RTC 3.0 SIP Endpoint Client which is very old and don't think it supports such restrictions.
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Offline cavagnaro

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Re: Extension to Extension SingleStepTransfer or Consultation Calls
« Reply #3 on: April 26, 2017, 01:48:27 PM »
No, SIP Server doesn't provide such feature.
You would have to edit your FrontEnd to avoid such scenarios.
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