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Offline mic

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Recording control removal from workspace
« on: June 04, 2017, 01:39:40 PM »
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i need to remove the call recording control from workspace, so that the call is recorded forcefully without the intervention of the agent.
how can i do that?
thanks in advance for your help.
best regards
« Last Edit: June 04, 2017, 01:50:18 PM by mic »
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Offline cavagnaro

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Re: Recording control removal from workspace
« Reply #1 on: June 04, 2017, 05:04:09 PM »
Check WDE roles.

Enviado de meu E6633 usando Tapatalk

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Offline mic

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Re: Recording control removal from workspace
« Reply #2 on: June 05, 2017, 12:35:44 PM »
Dear Cav
could you please specify which option in the role to modify, because i have changed a lot of options and it didn't make any changes to teh recording part even after reinstalling the workspace.
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Offline Kubig

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Re: Recording control removal from workspace
« Reply #3 on: June 05, 2017, 01:26:38 PM »
Under WDE roles, there is section called "Workspace Recording Privileges" (very surprise :)) and within this section you can find following roles:

Can Control Call Recording
Can Monitor Call Recording
Can Use MSML-based And Screen Recording
Can Use Screen Recording

I think, this is very clear to understand.

Of course, all these informations are available in documentation - so, try to read and follow it as first.
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