Author Topic: Social application start with unavaiable status  (Read 53142 times)

Offline hieutx

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Social application start with unavaiable status
« on: June 25, 2017, 05:37:12 PM »
Hi guys,

First of all, have a nice weekend  ;D
I have been setting up social messaging server 8.5.2 for my lab. Following deployment guide, I installed social messaging server, DriverforFacebook/Twitter, GenesysCloudAPIDriverforFacebook/Twitter; besides, I created GAS connector on https://socialanalytics.genesyscloud.com also. Below is my configuration for Facebook channel:

Code: [Select]
[channel-*any name*]
driver-classname=*set value*
inbound-route=*set value*
reconnection-timeout=180
ucs-in-use=false
ucs-request-timeout=60

[channel-*any name*-monitor-*any name*]
*option*=*set value*

[channel-*twitter any name*]
driver-classname=com.genesyslab.mcr.smserver.channel.twitter.TwitterDriver
inbound-route=*set value*
reconnection-timeout=180
ucs-in-use=false
ucs-request-timeout=60
x-access-token=*set value*
x-access-token-secret=*set value*
x-consumer-key=*set value*
x-consumer-secret=*set value*
x-debug-mode=false
x-inbound-media=twitter
x-source-nick-name=*set value*
x-submit-own-all=false
x-ucs-relations-chunk=200

[channel-*twitter any name*-monitor]
cleanup-relations=7
control-str-public=on
control-str-user=on
get-direct-messages=false
get-home-timeline=false
get-mentions=false
itx-resubmit-attempts=3
itx-resubmit-delay=30
itx-submit-timeout=10
refresh-period-channel-account=60
refresh-period-followers=60
refresh-period-friends=60
sampling-history=0
sampling-period=60
str-follow-*any name*=*set value*
str-language=*set value*
str-track-*any name*=*set value*

[channel-facebook]
driver-classname=com.genesyslab.mcr.facebook.driver.FacebookDriver
inbound-route=*set value*
x-access-token=*set value*
x-history-time-period=2592000
x-history-writing-frequency=3
x-inbound-media=facebook
x-itx-resubmit-attempts=3
x-itx-resubmit-delay=30
x-itx-submit-timeout=10
x-max-comments-per-post-to-process=50
x-max-listed-posts-per-request=200
x-max-objects-per-request=1000
x-posts-buffer-size=1000
x-publish-access-token=*set value*
x-sampling-period=240
x-sampling-time-buffer=30
x-submit-comments-itx=false
x-submit-internal-itx=true

[channel-facebook-*any-name*]
driver-classname=com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver
fetch-image=true
gsa-account-name=ipccansv
gsa-api-key=1be273448e8c35549ee95e13cfb5d46de7b1be99
gsa-batch-limit=200
gsa-batch-reserve-time=60
gsa-channel-id=594e52daf62f59427463983b
gsa-channel-name=ipccansv - Facebook Service
gsa-url-base=socialanalytics.genesyscloud.com/api/v2.0
gsa-user-name=ipccansv1_Admin@GenSocialEngage.com
gsa-user-password=1pcc@cb
inbound-route=*set value*
itx-resubmit-attempts=3
itx-resubmit-delay=30
itx-submit-timeout=10
reconnection-timeout=180
submit-as-chat=true
x-debug-mode=false
x-inbound-media=facebook
x-max-comments-per-post-to-process=50
x-sampling-period=3
x-submit-comments-itx=false
x-submit-internal-itx=false

[channel-facebook-1]
driver-classname=com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver
fetch-image=true
gsa-account-name=ipccansv
gsa-api-key=1be273448e8c35549ee95e13cfb5d46de7b1be99
gsa-batch-limit=200
gsa-batch-reserve-time=60
gsa-channel-id=594e52daf62f59427463983b
gsa-channel-name=ipccansv - Facebook Service
gsa-url-base=https://socialanalytics.genesyscloud.com/configure#/channels
gsa-user-name=ipccansv1_Admin@GenSocialEngage.com
gsa-user-password=1pcc@cb
inbound-route=1:facebookin,1:FacebookInboundQueue
itx-resubmit-attempts=3
itx-resubmit-delay=30
itx-submit-timeout=10
reconnection-timeout=180
submit-as-chat=true
x-debug-mode=false
x-inbound-media=facebook
x-max-comments-per-post-to-process=50
x-sampling-period=3
x-submit-comments-itx=false
x-submit-internal-itx=false

[channel-facebook-monitor-generic]
access-token=*set value*
history-time-period=2592000
history-writing-frequency=3
id=*set value*
inbound-media=facebook
max-comments-per-post-to-process=50
max-listed-posts-per-request=200
max-objects-per-request=1000
monitor-type=generic
posts-buffer-size=1000
publish-access-token=
sampling-period=240
sampling-time-buffer=30
submit-comments-itx=false
submit-internal-itx=true

[channel-facebook-monitor-messaging]
access-token=*set value*
history-time-period=2592000
history-writing-frequency=3
id=*set value*
inbound-media=facebooksession
max-objects-per-request=1000
monitor-type=private-messaging
sampling-period=3
sampling-time-buffer=1
submit-as-chat=true

[channel-facebook-monitor-search]
access-token=*set value*
history-time-period=2592000
history-writing-frequency=3
inbound-media=facebook
max-comments-per-post-to-process=50
max-listed-posts-per-request=200
max-objects-per-request=1000
monitor-type=search
posts-buffer-size=1000
query=*set value*
sampling-period=240
sampling-time-buffer=86400
submit-comments-itx=false
submit-internal-itx=true

[endpoints:*tenant_dbid*]
*endpoint name for inbound paging*=*set queue name*

[endpoints:1]
facebookin=Facebook Inbound Queue-iWD
twitter_queue=Twitter Inbound Queue-iWD

[log]
all=D:\gcti\logs\e_social_srv\e_social_srv
buffering=true
expire=20
messagefile=smserver.lms
segment=10000
verbose=all

[log-filter]
default-filter-type=copy

[settings]
esp-proc-timeout=60
hide-attached-data=true
session-chat-request-timeout=40
session-max-number=10
session-shutdown-timeout=180
subject-size=25
workspace-location=D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv\workspace


So, when I try to start the application, its status is service unavailable and the log shows below:
Code: [Select]
15:12:06.181 Std 42101 CloudDriverParams.initialize configuration processing finished
15:12:08.646 Std 42403 (PU channel-facebook-1.terminatePuSpecific): exception caught and processed...
*** Start of Trace ***
java.net.UnknownHostException: https
at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
at java.net.InetAddress$1.lookupAllHostAddr(InetAddress.java:901)
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1295)
at java.net.InetAddress.getAllByName0(InetAddress.java:1248)
at java.net.InetAddress.getAllByName(InetAddress.java:1164)
at java.net.InetAddress.getAllByName(InetAddress.java:1098)
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:44)
at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:101)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:318)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:363)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:219)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:195)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:86)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:57)
at org.apache.http.client.fluent.Request.execute(Request.java:143)
at com.genesyslab.gsa.core.NetworkDriver.post(NetworkDriver.java:46)
at com.genesyslab.gsa.base.BaseRemoteService.post(BaseRemoteService.java:59)
at com.genesyslab.gsa.impl.AuthService.requestConnectionData(AuthService.java:70)
at com.genesyslab.gsa.impl.AuthService.obtainConnection(AuthService.java:35)
at com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDispatcher.<init>(FacebookCloudDispatcher.java:67)
at com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudPlatform.initialize(FacebookCloudPlatform.java:122)
at com.genesyslab.mcr.smserver.channel.common.AbstractDriver.initialize(AbstractDriver.java:118)
at com.genesyslab.mcr.smserver.channel.ChannelPU.<init>(ChannelPU.java:96)
at com.genesyslab.mcr.smserver.channel.ChannelConnectors.processChannelSection(ChannelConnectors.java:283)
at com.genesyslab.mcr.smserver.channel.ChannelConnectors.configure(ChannelConnectors.java:177)
at com.genesyslab.mcr.smserver.SmServer.initServer(SmServer.java:234)
at com.genesyslab.mcr.smserver.SmServer.main(SmServer.java:127)
*** End of Trace ***
15:12:08.646 Std 42121 (ChannelConnectors).(configure): failed to initialize channel channel-facebook-1
15:12:08.646 Trc 42213 [PU] (chatPU_1).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_1).(startPU): qControllers starting..., threads in procsThreadGroup=0, mainGroup=35
15:12:08.646 Trc 42213 [PU] (chatPU_2).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_2).(startPU): qControllers starting..., threads in procsThreadGroup=4, mainGroup=39
15:12:08.646 Trc 42213 [PU] (chatPU_3).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_3).(startPU): qControllers starting..., threads in procsThreadGroup=8, mainGroup=43
15:12:08.646 Trc 42213 [PU] (chatPU_4).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_4).(startPU): qControllers starting..., threads in procsThreadGroup=12, mainGroup=47
15:12:08.646 Trc 42213 [PU] (chatPU_5).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_5).(startPU): qControllers starting..., threads in procsThreadGroup=16, mainGroup=51
15:12:08.646 Trc 42213 [PU] (chatPU_6).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_6).(startPU): qControllers starting..., threads in procsThreadGroup=20, mainGroup=55
15:12:08.646 Trc 42213 [PU] (chatPU_7).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_7).(startPU): qControllers starting..., threads in procsThreadGroup=24, mainGroup=59
15:12:08.646 Trc 42213 [PU] (chatPU_8).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_8).(startPU): qControllers starting..., threads in procsThreadGroup=28, mainGroup=63
15:12:08.646 Trc 42213 [PU] (chatPU_9).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_9).(startPU): qControllers starting..., threads in procsThreadGroup=32, mainGroup=67
15:12:08.646 Trc 42213 [PU] (chatPU_10).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_10).(startPU): qControllers starting..., threads in procsThreadGroup=36, mainGroup=71
15:12:08.646 Trc 42130 (SesPU).(configure): chat session created: ChatPU= 10, threads.ProcsGroup= 40, threads.SmServer= 75
15:12:08.646 Std 42101 (SmServer).(initServer): sessPU configured
15:12:08.646 Std 42101 (SmServer).(initServer): processing units starting...
15:12:08.646 Trc 42213 [PU] (DspPU).(startPU): qControllers starting..., threads in procsThreadGroup=40, mainGroup=75
15:12:08.646 Trc 42213 [PU] (EspPU).(startPU): qControllers starting..., threads in procsThreadGroup=44, mainGroup=79
15:12:08.646 Trc 42213 [PU] (DspPU).(OrdnQueue).(run): retrieved Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 15:12:06.150, TIMEOUT no]
15:12:08.646 Trc 42213 [PU] (ItxPU).(startPU): qControllers starting..., threads in procsThreadGroup=48, mainGroup=83
15:12:08.646 Trc 42213 [PU] (SesPU).(startPU): qControllers starting..., threads in procsThreadGroup=52, mainGroup=87
15:12:08.646 Trc 42213 [PU] (GfrPU).(startPU): qControllers starting..., threads in procsThreadGroup=56, mainGroup=91
15:12:08.646 Trc 42213 [PU] (SesPU).(OrdnQueue).(run): retrieved Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 15:12:06.150, TIMEOUT no]
15:12:08.646 Std 42101 (SmServer).(initServer): processing units started. JVM PID 5820@hcmors01
15:12:08.646 Std 42101 (SesPU).(switchExeMode): switching notification Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 15:12:06.150, TIMEOUT no]
15:12:08.646 Std 42101 (LcaHelper.setApplicationStatus): requested new application status 'ServiceUnavailable'
15:12:08.646 Dbg 42303 [PU] (GfrPU).(OrdnQueue).(run): Version (server 8.5.101.15, channel-API 8.5.000.02)
Processed TIs (total 0, since-last-report 0). Queue-size (ordn 0, ctrl 0, wait 0, expr 0). JVM memory-MB (free 1892, total 1963, max 1963)
15:12:08.646 Trc 50001 Changing status to 'ServiceUnavailable'
15:12:08.646 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 0 [Primary]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 8
15:12:08.646 Trc 50001 LCA status changed: ServiceUnavailable
15:12:08.646 Std 42401 (SmServer).(initServer): error... there are no media channels initialized
15:12:08.646 Std 42105 (SmServer).(initServer): the Server is running with status ServiceUnavailable
15:12:10.222 Std 55200 New client(protocol id=565262048) connected - LocalEndPoint:/10.2.15.14:7026 RemoteEndPoint:hcmors01/10.2.15.14:54750 state:Opened timeout:10000

So, I need to apply facebook business process to start that application? Looking forward you guys give me some ideals.
Thank everyone so much!

Offline Allan

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Re: Social application start with unavaiable status
« Reply #1 on: June 25, 2017, 07:49:34 PM »
How do you get to the Internet? Via a proxy?


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Offline hieutx

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Re: Social application start with unavaiable status
« Reply #2 on: June 25, 2017, 08:04:26 PM »
Hi  Allan,

Nope, I connect directly social messaging server to internet.

Offline cavagnaro

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Re: Social application start with unavaiable status
« Reply #3 on: June 26, 2017, 12:55:52 AM »
He means if server has Internet. The message seems to be an error about DNS resolution.
And...for God sake delete your credentials!! I could put those on my app and you would be screwed

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Offline Allan

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Re: Social application start with unavaiable status
« Reply #4 on: June 26, 2017, 04:04:01 AM »
Backing up the previous post, I would certainly remove the credentials from a public forum.
Looking through the config options I cannot see the URL to Facebook?


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Offline hieutx

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Re: Social application start with unavaiable status
« Reply #5 on: June 26, 2017, 11:15:57 AM »
Hi Allan,

According eServices Social Media Solution Guide 8.5.2 (Publish at 5/2/2017). I can not find field to config URL for facebook as per you mentioned. Following my horizon, facebook page address is configured on SGA (via service-chanel). Can you give me a configuration sample for social messaging server? Thank you so much!

Offline cavagnaro

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Re: Social application start with unavaiable status
« Reply #6 on: June 26, 2017, 12:24:01 PM »
Check Genesys site documents, it is very well, extremely well explained and with samples.
Just follow them
And delete channels you are not using.

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Offline hieutx

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Re: Social application start with unavaiable status
« Reply #7 on: June 26, 2017, 12:43:06 PM »
Hi cavagnaro,

My application started succesffuly.  ;D I have some wrong on password configuration, it is not match with password on GSA.
Code: [Select]
APPLICATION NAME:                   E_SOCIAL_SRV
.....
'channel-*twitter any name*' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.twitter.TwitterDriver"
'inbound-route' [str] = "*set value*"
'reconnection-timeout' [str] = "180"
'ucs-in-use' [str] = "false"
'ucs-request-timeout' [str] = "60"
'x-inbound-media' [str] = "twitter"
'x-submit-own-all' [str] = "false"
'x-access-token' [str] = "*set value*"
'x-access-token-secret' [str] = "*set value*"
'x-consumer-key' [str] = "*set value*"
'x-consumer-secret' [str] = "*set value*"
'x-source-nick-name' [str] = "*set value*"
'x-ucs-relations-chunk' [str] = "200"
'x-debug-mode' [str] = "false"
'channel-facebook-*any-name*' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver"
'fetch-image' [str] = "true"
'gsa-batch-limit' [str] = "200"
'gsa-batch-reserve-time' [str] = "60"
'inbound-route' [str] = "*set value*"
'itx-submit-timeout' [str] = "10"
'itx-resubmit-delay' [str] = "30"
'itx-resubmit-attempts' [str] = "3"
'reconnection-timeout' [str] = "180"
'submit-as-chat' [str] = "true"
'x-debug-mode' [str] = "false"
'x-inbound-media' [str] = "facebook"
'x-max-comments-per-post-to-process' [str] = "50"
'x-sampling-period' [str] = "3"
'x-submit-comments-itx' [str] = "false"
'x-submit-internal-itx' [str] = "false"
'gsa-api-key' [str] = "1be273448e8c35549ee95e13cfb5d46de7b1be99"
'gsa-channel-id' [str] = "594e52daf62f59427463983b"
'gsa-channel-name' [str] = "ipccansv - Facebook Service"
'gsa-url-base' [str] = "socialanalytics.genesyscloud.com/api/v2.0"
'gsa-user-name' [str] = "ipccansv1_Admin@GenSocialEngage.com"
'gsa-user-password' [str] = "1pcc@cb"
'gsa-account-name' [str] = "ipccansv"
'channel-facebook-1' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver"
'fetch-image' [str] = "true"
'gsa-account-name' [str] = "ipccansv"
'gsa-api-key' [str] = "1be273448e8c35549ee95e13cfb5d46de7b1be99"
'gsa-batch-limit' [str] = "200"
'gsa-batch-reserve-time' [str] = "60"
'gsa-channel-id' [str] = "594e52daf62f59427463983b"
'gsa-channel-name' [str] = "ipccansv - Facebook Service"
'gsa-url-base' [str] = "socialanalytics.genesyscloud.com/api/v2.0"
'gsa-user-name' [str] = "tinvt2.na@gmail.com"
'gsa-user-password' [str] = "1pcc@cb123"
'inbound-route' [str] = "1:facebookin,1:FacebookInboundQueue"
'itx-resubmit-attempts' [str] = "3"
'itx-resubmit-delay' [str] = "30"
'itx-submit-timeout' [str] = "10"
'reconnection-timeout' [str] = "180"
'submit-as-chat' [str] = "true"
'x-debug-mode' [str] = "false"
'x-inbound-media' [str] = "facebook"
'x-max-comments-per-post-to-process' [str] = "50"
'x-sampling-period' [str] = "3"
'x-submit-comments-itx' [str] = "false"
'x-submit-internal-itx' [str] = "false"
'endpoints:1' [lst] = KVList:
'facebookin' [str] = "Facebook Inbound Queue-iWD"
'twitter_queue' [str] = "Twitter Inbound Queue-iWD"
================================================================
10:34:17.015 Std 50203 Subscription for changes in Configuration Server for application 'e_social_srv'(DBID=258) is successful.
10:34:17.015 Std 50003 Subscribing for events for host: hcmors01 in Configuration Server...
10:34:17.015 Std 50003 Reading CfgHost object: Host name: hcmors01
10:34:17.018 Std 50212 Subscription for changes in Configuration Server for host 'hcmors01' is successful.
10:34:17.018 Trc 50001 Looking for servers of type CFGMessageServer in the connections list...
10:34:17.034 Trc 50001 Found 1 server(s) of type CFGMessageServer in the connections list
10:34:17.114 Trc 50001 GCTI_CONN_IPV6_ON is not set, Connection to Message Server will use JVM options : java.net.preferIPv4Stack=false java.net.preferIPv6Addresses=false
10:34:17.114 Std 50003 Configuring 'CFGMessageServer' connection
10:34:17.114 Std 50003 Primary Warm Standby server CFGMessageServer : msg_server host: hcmfrw01 port: 2002
10:34:17.116 Std 50003 Backup Warm Standby server not found CFGMessageServer : working in single-server mode
10:34:17.197 Std 50003 Connection configured for CFGMessageServer
10:34:17.206 Trc 50001 Looking for servers of type CFGSCS in the connections list...
10:34:17.212 Std 50502 Connected to Message Server hcmfrw01:2002:conn-e_social_srv-msg_server - tcp://hcmfrw01:2002.
10:34:17.229 Trc 50001 Found 1 server(s) of type CFGSCS in the connections list
10:34:17.257 Trc 50001 GCTI_CONN_IPV6_ON is not set, Connection to SCS will use JVM options : java.net.preferIPv4Stack=false java.net.preferIPv6Addresses=false
10:34:17.257 Std 50003 Configuring 'CFGSCS' connection
10:34:17.258 Std 50003 Primary Warm Standby server CFGSCS : scs host: hcmfrw01 port: 2004
10:34:17.259 Std 50003 Backup Warm Standby server not found CFGSCS : working in single-server mode
10:34:17.306 Std 50003 Connection configured for CFGSCS
10:34:17.317 Std 55211 Creating interaction server connection manager...
10:34:17.318 Trc 50001 Looking for servers of type CFGTServer in the connections list...
10:34:17.318 Trc 50001 Found 0 server(s) of type CFGTServer in the connections list
10:34:17.318 Trc 50001 Looking for servers of type CFGInteractionServer in the connections list...
10:34:17.321 Std 50301 Connected to SCS hcmfrw01:2004:conn-e_social_srv-scs - tcp://hcmfrw01:2004
10:34:17.321 Std 50303 Sending request RequestSubscribe for changes in SCS for application 'msg_server'(DBID=105)
10:34:17.323 Std 50304 Successfully subscribed for changes in SCS for application 'msg_server'(DBID=105)
10:34:17.324 Std 50305 Sending request RequestGetApplicationInfo for changes in SCS for application 'msg_server'(DBID=105)
10:34:17.325 Std 50306 Received EventInfo from SCS for application 'msg_server'(DBID=105). Application state is Running.
10:34:17.325 Std 50320 Application with name 'msg_server'(DBID='105') has new status='Running' and 'Primary' mode.
10:34:17.325 Std 50303 Sending request RequestSubscribe for changes in SCS for application 'scs'(DBID=106)
10:34:17.326 Std 50304 Successfully subscribed for changes in SCS for application 'scs'(DBID=106)
10:34:17.326 Std 50305 Sending request RequestGetApplicationInfo for changes in SCS for application 'scs'(DBID=106)
10:34:17.327 Std 50306 Received EventInfo from SCS for application 'scs'(DBID=106). Application state is Running.
10:34:17.327 Std 50320 Application with name 'scs'(DBID='106') has new status='Running' and 'Primary' mode.
10:34:17.327 Std 50303 Sending request RequestSubscribe for changes in SCS for application 'confserv'(DBID=99)
10:34:17.328 Std 50304 Successfully subscribed for changes in SCS for application 'confserv'(DBID=99)
10:34:17.328 Std 50305 Sending request RequestGetApplicationInfo for changes in SCS for application 'confserv'(DBID=99)
10:34:17.329 Std 50306 Received EventInfo from SCS for application 'confserv'(DBID=99). Application state is Running.
10:34:17.329 Std 50320 Application with name 'confserv'(DBID='99') has new status='Running' and 'Primary' mode.
10:34:17.329 Std 50303 Sending request RequestSubscribe for changes in SCS for application 'e_ixn'(DBID=204)
10:34:17.330 Std 50304 Successfully subscribed for changes in SCS for application 'e_ixn'(DBID=204)
10:34:17.330 Std 50305 Sending request RequestGetApplicationInfo for changes in SCS for application 'e_ixn'(DBID=204)
10:34:17.331 Std 50306 Received EventInfo from SCS for application 'e_ixn'(DBID=204). Application state is Running.
10:34:17.331 Std 50320 Application with name 'e_ixn'(DBID='204') has new status='Running' and 'Primary' mode.
10:34:17.331 Std 50303 Sending request RequestSubscribe for changes in SCS for application 'e_chat_srv'(DBID=236)
10:34:17.332 Std 50304 Successfully subscribed for changes in SCS for application 'e_chat_srv'(DBID=236)
10:34:17.332 Std 50305 Sending request RequestGetApplicationInfo for changes in SCS for application 'e_chat_srv'(DBID=236)
10:34:17.333 Std 50306 Received EventInfo from SCS for application 'e_chat_srv'(DBID=236). Application state is Running.
10:34:17.333 Std 50320 Application with name 'e_chat_srv'(DBID='236') has new status='Running' and 'Primary' mode.
10:34:17.405 Trc 50001 Found 1 server(s) of type CFGInteractionServer in the connections list
10:34:17.428 Trc 50001 GCTI_CONN_IPV6_ON is not set, Connection to Interaction Server will use JVM options : java.net.preferIPv4Stack=false java.net.preferIPv6Addresses=false
10:34:17.428 Std 50003 Configuring 'CFGInteractionServer' connection to e_ixn
10:34:17.428 Std 50003 Primary Warm Standby server CFGInteractionServer : e_ixn host: hcmors01 port: 4420
10:34:17.429 Std 50003 Backup Warm Standby server not found CFGInteractionServer : working in single-server mode
10:34:17.474 Std 50003 Connection configured for CFGInteractionServer
10:34:17.477 Std 50003 Protocol is initialized conn-e_social_srv-e_ixn
10:34:17.477 Std 50003 Opening connection to Interaction server...
10:34:17.523 Std 50701 Connected to Interaction Server: conn-e_social_srv-e_ixn on host hcmors01 port 4420 version 8.5.109.01 timeout=60000
10:34:17.601 Std 55215 Creating contact server connection manager...
10:34:17.601 Trc 50001 Looking for servers of type CFGContactServer in the connections list...
10:34:17.601 Trc 50001 Found 0 server(s) of type CFGContactServer in the connections list
10:34:17.603 Std 55214 Creating chat server connection manager...
10:34:17.603 Trc 50001 Looking for servers of type CFGChatServer in the connections list...
10:34:17.634 Trc 50001 Found 1 server(s) of type CFGChatServer in the connections list
10:34:17.634 Trc 50001 Looking up all servers specified in connections list...
10:34:17.773 Trc 50001 Found 5 server(s)  in the connections list
10:34:17.774 Std 50203 Subscription for changes in Configuration Server for application 'e_chat_srv'(DBID=236) is successful.
10:34:17.775 Std 50203 Subscription for changes in Configuration Server for application 'e_ixn'(DBID=204) is successful.
10:34:17.776 Std 50203 Subscription for changes in Configuration Server for application 'scs'(DBID=106) is successful.
10:34:17.777 Std 50203 Subscription for changes in Configuration Server for application 'msg_server'(DBID=105) is successful.
10:34:17.777 Std 50203 Subscription for changes in Configuration Server for application 'confserv'(DBID=99) is successful.
10:34:17.781 Trc 50001 GCTI_CONN_IPV6_ON is not set, Connection to LCA will use JVM options : java.net.preferIPv4Stack=false java.net.preferIPv6Addresses=false
10:34:17.790 Std 50101 Connected to the LCA on port 4999
10:34:17.790 Trc 50001 Waiting for LCA mode notification (30s), current mode is 'Backup'
10:34:17.790 Std 50003 Connection to LCA established:com.genesyslab.platform.commons.protocol.ChannelOpenedEvent[source=com.genesyslab.platform.management.protocol.LocalControlAgentProtocol@6fa6bb8d@{e_social_srv - tcp://localhost:4999}]
10:34:17.791 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 1 [Backup]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 6
10:34:17.791 Trc 50001 LCA status changed: Running
10:34:17.792 Trc 50001 Received LCA message:'EventHostUnderControl' (41) attributes:
attr_scs_host_name [str] = ""
attr_scs_socket [long] = 648
attr_scs_app_name [str] = "scs"
10:34:17.792 Trc 50001 Unhandled LCA message:'EventHostUnderControl' (41) attributes:
attr_scs_host_name [str] = ""
attr_scs_socket [long] = 648
attr_scs_app_name [str] = "scs"
10:34:17.793 Trc 50001 Received LCA message:'EventChangeExecutionMode' (12) attributes:
attr_run_mode [int] = 0 [Primary]
attr_dbid [int] = 258
attr_proc_id [int] = 1968
attr_ref_id [int] = 0
10:34:17.794 Trc 50001 LCA responded, mode is 'Primary', sending event ack
10:34:17.794 Trc 50001 Sending ResponseExecutionModeChanged('Primary') to LCA
10:34:17.794 Trc 50001 Sending message to LCA: 'ResponseExecutionModeChanged' (5) attributes:
attr_run_mode [int] = 0 [Primary]
10:34:17.794 Trc 50001 Changing status to 'StartTransition'
10:34:17.794 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 0 [Primary]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 4
10:34:17.795 Trc 50001 LCA status changed: StartTransition
10:34:17.795 Std 50403 ESP Server Java PSDK initialization is done.
10:34:17.795 Std 50003 Checking application for misconfiguration...
10:34:17.802 Std 50003 RunMode is PRIMARY - ESP Port is opening...
10:34:17.803 Std 50003 ESP Server channel configuration (default)
10:34:17.803 Std 50003 GCTI_CONN_IPV6_ON is not set, using configured value for port 7026
10:34:17.804 Std 50003 Server channel configured (default) done.
10:34:17.809 Std 50003 ESP Port: 7026 is being opened...
10:34:17.847 Std 50003 ESP Port: 7026 is open...
10:34:17.948 Trc 50001 Changing status to 'Running'
10:34:17.948 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 0 [Primary]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 6
10:34:17.948 Trc 50001 LCA status changed: Running
10:34:17.948 Std 55109 Server initialized successfully...
10:34:17.957 Std 42101 (LcaHelper.setApplicationStatus): requested new application status 'Initializing'
10:34:17.957 Trc 50001 Changing status to 'Initializing'
10:34:17.957 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 0 [Primary]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 7
10:34:17.957 Trc 50001 LCA status changed: Initializing
10:34:17.960 Std 42101 (SmServer).(initServer): processing units created.

Genesys Social Messaging Server
Version 8.5.101.15 (API 8.5.000.02)
Copyright (c) 2008-2016 Genesys Telecommunications Laboratories Inc.
All rights reserved.

10:34:17.960 Std 42101 (SmServer).(initServer): Java VM-Name='Java HotSpot(TM) 64-Bit Server VM', Version='1.7.0_80', Runtime='1.7.0_80-b15', defaultCharset=windows-1252
10:34:17.960 Std 42101 (SmServer).(initServer): Java System Properties...
{genesys.mcr.stdserverex.ucsesp=true, java.runtime.name=Java(TM) SE Runtime Environment, genesys.mcr.stdserverex.emailrequired=false, sun.boot.library.path=C:\Program Files\Java\jdk1.7.0_80\jre\bin, java.vm.version=24.80-b11, genesys.mcr.stdserverex.espserver.multipleespports=false, java.vm.vendor=Oracle Corporation, java.vendor.url=http://java.oracle.com/, path.separator=;, genesys.mcr.stdserverex.apptype=CFGSocialMS, java.vm.name=Java HotSpot(TM) 64-Bit Server VM, file.encoding.pkg=sun.io, user.country=US, user.script=, sun.os.patch.level=, java.vm.specification.name=Java Virtual Machine Specification, user.dir=D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv, genesys.mcr.stdserverex.lmsfile=smserver.lms, com.genesyslab.platform.commons.connection.factory.class=com.genesyslab.platform.commons.connection.impl.netty.NettyConnectionFactory, java.runtime.version=1.7.0_80-b15, java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment, java.endorsed.dirs=C:\Program Files\Java\jdk1.7.0_80\jre\lib\endorsed, os.arch=amd64, java.io.tmpdir=C:\Windows\TEMP\, line.separator=
, java.vm.specification.vendor=Oracle Corporation, user.variant=, genesys.mcr.stdserverex.ucsrequired=true, os.name=Windows Server 2012, sun.jnu.encoding=Cp1252, genesys.mcr.stdserverex.scsrequired=true, java.library.path=D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Java\jdk1.8.0_111\bin;C:\Program Files\Apache Software Foundation\Tomcat 6.0\bin;C:\Program Files (x86)\Apache Software Foundation\Apache2.2\bin;;., sun.nio.ch.bugLevel=, java.specification.name=Java Platform API Specification, java.class.version=51.0, sun.management.compiler=HotSpot 64-Bit Tiered Compilers, os.version=6.2, user.home=C:\, user.timezone=Asia/Bangkok, java.awt.printerjob=sun.awt.windows.WPrinterJob, file.encoding=Cp1252, java.specification.version=1.7, java.class.path=;.\lib\smserver.jar;.\lib\log4j\log4j.jar;.\lib\jaf\activation.jar;.\lib\netty\netty-3.6.5.Final.jar;.\lib\gson\gson-2.3.1.jar;.\lib\javamail\mail.jar;.\lib\genesys\esp_server_ex.jar;.\lib\genesys\comappblock.jar;.\lib\genesys\commons.jar;.\lib\genesys\commonsappblock.jar;.\lib\genesys\switchpolicy.jar;.\lib\genesys\configurationprotocol.jar;.\lib\genesys\connection.jar;.\lib\genesys\kvlists.jar;.\lib\genesys\logging.jar;.\lib\genesys\managementprotocol.jar;.\lib\genesys\messagebrokerappblock.jar;.\lib\genesys\openmediaprotocol.jar;.\lib\genesys\protocol.jar;.\lib\genesys\protocolmanagerappblock.jar;.\lib\genesys\system.jar;.\lib\genesys\warmstandbyappblock.jar;.\lib\genesys\webmediaprotocol.jar;.\lib\genesys\apptemplate.jar;.\lib\genesys\ucsapi.jar;.\lib\genesys\contactsprotocol.jar;.\media-channel-drivers\channel-sample\channel-sample.jar;.\media-channel-drivers\channel-twitter\GSE_CL-852.0.7.jar;.\media-channel-drivers\channel-twitter\channel-common-852.0.16.jar;.\media-channel-drivers\channel-twitter\twitter-common-852.0.17.jar;.\media-channel-drivers\channel-twitter\channel-twitter-cloud-852.0.17.jar;.\media-channel-drivers\channel-twitter\lib\commons-codec-1.6.jar;.\media-channel-drivers\channel-twitter\lib\commons-logging-1.1.3.jar;.\media-channel-drivers\channel-twitter\lib\fluent-hc-4.3.5.jar;.\media-channel-drivers\channel-twitter\lib\gson-2.3.1.jar;.\media-channel-drivers\channel-twitter\lib\httpclient-4.3.5.jar;.\media-channel-drivers\channel-twitter\lib\httpcore-4.3.2.jar;.\media-channel-drivers\channel-twitter\lib\httpmime-4.3.5.jar;.\media-channel-drivers\channel-facebook\GSE_CL-852.0.7.jar;.\media-channel-drivers\channel-facebook\channel-common-852.0.16.jar;.\media-channel-drivers\channel-facebook\facebook-common-852.0.20.jar;.\media-channel-drivers\channel-facebook\channel-facebook-cloud-852.0.20.jar;.\media-channel-drivers\channel-facebook\lib\commons-codec-1.6.jar;.\media-channel-drivers\channel-facebook\lib\commons-logging-1.1.3.jar;.\media-channel-drivers\channel-facebook\lib\fluent-hc-4.3.5.jar;.\media-channel-drivers\channel-facebook\lib\gson-2.3.1.jar;.\media-channel-drivers\channel-facebook\lib\httpclient-4.3.5.jar;.\media-channel-drivers\channel-facebook\lib\httpcore-4.3.2.jar;.\media-channel-drivers\channel-facebook\lib\httpmime-4.3.5.jar;.\media-channel-drivers\channel-facebook\lib\xstream-1.4.7.jar;.\media-channel-drivers\channel-facebook\lib\restfb-1.7.1.jar;.\media-channel-drivers\channel-facebook\lib\channel-facebook-8.5.101.09.jar;.\media-channel-drivers\channel-twitter\channel-twitter.jar;.\media-channel-drivers\channel-twitter\twitter4j-core-4.0.2.jar;.\media-channel-drivers\channel-twitter\twitter4j-async-4.0.2.jar;.\media-channel-drivers\channel-twitter\twitter4j-stream-4.0.2.jar;.\media-channel-drivers\channel-twitter\slf4j-api-1.5.8.jar;.\media-channel-drivers\channel-facebook\channel-facebook.jar;.\media-channel-drivers\channel-facebook\restfb-1.6.14.jar;.\media-channel-drivers\channel-facebook\xstream-1.4.7.jar, user.name=HCMORS01$, java.vm.specification.version=1.7, genesys.mcr.stdserverex.espserver=true, java.home=C:\Program Files\Java\jdk1.7.0_80\jre, sun.arch.data.model=64, genesys.mcr.stdserverex.itxrequired=true, user.language=en, java.specification.vendor=Oracle Corporation, awt.toolkit=sun.awt.windows.WToolkit, java.vm.info=mixed mode, java.version=1.7.0_80, java.ext.dirs=C:\Program Files\Java\jdk1.7.0_80\jre\lib\ext;C:\Windows\Sun\Java\lib\ext, sun.boot.class.path=C:\Program Files\Java\jdk1.7.0_80\jre\lib\resources.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\rt.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\sunrsasign.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\jsse.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\jce.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\charsets.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\jfr.jar;C:\Program Files\Java\jdk1.7.0_80\jre\classes, java.vendor=Oracle Corporation, file.separator=\, java.vendor.url.bug=http://bugreport.sun.com/bugreport/, genesys.mcr.stdserverex.chatrequired=true, sun.io.unicode.encoding=UnicodeLittle, sun.cpu.endian=little, sun.desktop=windows, sun.cpu.isalist=amd64}
10:34:17.964 Std 42101 (LcaHelper.init): LCANotificator is registered in LcaCommunicator of ESP Server
10:34:17.964 Std 42101 (LcaHelper.init): LcaHelper.init sets current ApplicationExecutionMode 'Primary'
10:34:17.964 Std 42117 (LcaHelper.proc_AppExecutionMode): LcaHelper was requested to set new ApplicationExecutionMode 'Primary'
10:34:17.965 Trc 42202 [CC] (LcaHelper.proc_AppExecutionMode): sendTi ...
BY 'main', TO 'DspPU', TOPIC '<TO>', CTRL false
Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no] [PARENT no]
10:34:17.965 Trc 42202 [CC] (LcaHelper.proc_AppExecutionMode): sendTi ...
BY 'main', TO 'SesPU', TOPIC '<TO>', CTRL false
Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no] [PARENT no]
10:34:17.966 Std 42603 (GfrPU).(init): option 'settings/server-shutdown-delay' not found or is empty, value '10' will be used
10:34:17.966 Std 42603 (GfrPU).(init): option 'settings/logging-filter-active' not found or is empty, value 'false' will be used
10:34:17.967 Dbg 42108 (GfrPU).(init): the Server configuration...
KVList:
'channel-*any name*-monitor-*any name*' [lst] = KVList:
'*option*' [str] = "*set value*"
'channel-*any name*' [lst] = KVList:
'driver-classname' [str] = "*set value*"
'inbound-route' [str] = "*set value*"
'reconnection-timeout' [str] = "180"
'ucs-in-use' [str] = "false"
'ucs-request-timeout' [str] = "60"
'settings' [lst] = KVList:
'hide-attached-data' [str] = "true"
'subject-size' [str] = "25"
'session-max-number' [str] = "10"
'session-shutdown-timeout' [str] = "180"
'session-chat-request-timeout' [str] = "40"
'esp-proc-timeout' [str] = "60"
'workspace-location' [str] = "D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv\workspace"
'log-filter' [lst] = KVList:
'default-filter-type' [str] = "copy"
'log' [lst] = KVList:
'messagefile' [str] = "smserver.lms"
'verbose' [str] = "all"
'all' [str] = "D:\gcti\logs\e_social_srv\e_social_srv"
'buffering' [str] = "true"
'expire' [str] = "20"
'segment' [str] = "10000"
'endpoints:*tenant_dbid*' [lst] = KVList:
'*endpoint name for inbound paging*' [str] = "*set queue name*"
'channel-facebook-monitor-messaging' [lst] = KVList:
'id' [str] = "*set value*"
'access-token' [str] = "*set value*"
'monitor-type' [str] = "private-messaging"
'sampling-period' [str] = "3"
'sampling-time-buffer' [str] = "1"
'submit-as-chat' [str] = "true"
'inbound-media' [str] = "facebooksession"
'max-objects-per-request' [str] = "1000"
'history-time-period' [str] = "2592000"
'history-writing-frequency' [str] = "3"
'channel-facebook-monitor-search' [lst] = KVList:
'query' [str] = "*set value*"
'access-token' [str] = "*set value*"
'monitor-type' [str] = "search"
'inbound-media' [str] = "facebook"
'sampling-period' [str] = "240"
'sampling-time-buffer' [str] = "86400"
'submit-internal-itx' [str] = "true"
'submit-comments-itx' [str] = "false"
'posts-buffer-size' [str] = "1000"
'max-objects-per-request' [str] = "1000"
'max-listed-posts-per-request' [str] = "200"
'history-time-period' [str] = "2592000"
'history-writing-frequency' [str] = "3"
'max-comments-per-post-to-process' [str] = "50"
'channel-facebook-monitor-generic' [lst] = KVList:
'id' [str] = "*set value*"
'monitor-type' [str] = "generic"
'access-token' [str] = "*set value*"
'publish-access-token' [str] = ""
'inbound-media' [str] = "facebook"
'sampling-period' [str] = "240"
'sampling-time-buffer' [str] = "30"
'submit-internal-itx' [str] = "true"
'submit-comments-itx' [str] = "false"
'posts-buffer-size' [str] = "1000"
'max-objects-per-request' [str] = "1000"
'max-listed-posts-per-request' [str] = "200"
'history-time-period' [str] = "2592000"
'history-writing-frequency' [str] = "3"
'max-comments-per-post-to-process' [str] = "50"
'channel-facebook' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.facebook.driver.FacebookDriver"
'inbound-route' [str] = "*set value*"
'x-access-token' [str] = "*set value*"
'x-publish-access-token' [str] = "*set value*"
'x-inbound-media' [str] = "facebook"
'x-sampling-period' [str] = "240"
'x-sampling-time-buffer' [str] = "30"
'x-submit-comments-itx' [str] = "false"
'x-submit-internal-itx' [str] = "true"
'x-itx-submit-timeout' [str] = "10"
'x-itx-resubmit-delay' [str] = "30"
'x-itx-resubmit-attempts' [str] = "3"
'x-max-objects-per-request' [str] = "1000"
'x-max-listed-posts-per-request' [str] = "200"
'x-posts-buffer-size' [str] = "1000"
'x-history-time-period' [str] = "2592000"
'x-history-writing-frequency' [str] = "3"
'x-max-comments-per-post-to-process' [str] = "50"
'channel-*twitter any name*-monitor' [lst] = KVList:
'sampling-history' [str] = "0"
'sampling-period' [str] = "60"
'refresh-period-followers' [str] = "60"
'refresh-period-friends' [str] = "60"
'refresh-period-channel-account' [str] = "60"
'cleanup-relations' [str] = "7"
'itx-submit-timeout' [str] = "10"
'itx-resubmit-delay' [str] = "30"
'itx-resubmit-attempts' [str] = "3"
'get-direct-messages' [str] = "false"
'get-home-timeline' [str] = "false"
'get-mentions' [str] = "false"
'str-track-*any name*' [str] = "*set value*"
'str-follow-*any name*' [str] = "*set value*"
'str-language' [str] = "*set value*"
'control-str-public' [str] = "on"
'control-str-user' [str] = "on"
'channel-*twitter any name*' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.twitter.TwitterDriver"
'inbound-route' [str] = "*set value*"
'reconnection-timeout' [str] = "180"
'ucs-in-use' [str] = "false"
'ucs-request-timeout' [str] = "60"
'x-inbound-media' [str] = "twitter"
'x-submit-own-all' [str] = "false"
'x-access-token' [str] = "*set value*"
'x-access-token-secret' [str] = "*set value*"
'x-consumer-key' [str] = "*set value*"
'x-consumer-secret' [str] = "*set value*"
'x-source-nick-name' [str] = "*set value*"
'x-ucs-relations-chunk' [str] = "200"
'x-debug-mode' [str] = "false"
'channel-facebook-*any-name*' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver"
'fetch-image' [str] = "true"
'gsa-batch-limit' [str] = "200"
'gsa-batch-reserve-time' [str] = "60"
'inbound-route' [str] = "*set value*"
'itx-submit-timeout' [str] = "10"
'itx-resubmit-delay' [str] = "30"
'itx-resubmit-attempts' [str] = "3"
'reconnection-timeout' [str] = "180"
'submit-as-chat' [str] = "true"
'x-debug-mode' [str] = "false"
'x-inbound-media' [str] = "facebook"
'x-max-comments-per-post-to-process' [str] = "50"
'x-sampling-period' [str] = "3"
'x-submit-comments-itx' [str] = "false"
'x-submit-internal-itx' [str] = "false"
'gsa-api-key' [str] = "1be273448e8c35549ee95e13cfb5d46de7b1be99"
'gsa-channel-id' [str] = "594e52daf62f59427463983b"
'gsa-channel-name' [str] = "ipccansv - Facebook Service"
'gsa-url-base' [str] = "socialanalytics.genesyscloud.com/api/v2.0"
'gsa-user-name' [str] = "ipccansv1_Admin@GenSocialEngage.com"
'gsa-user-password' [str] = "1pcc@cb"
'gsa-account-name' [str] = "ipccansv"
'channel-facebook-1' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver"
'fetch-image' [str] = "true"
'gsa-account-name' [str] = "ipccansv"
'gsa-api-key' [str] = "1be273448e8c35549ee95e13cfb5d46de7b1be99"
'gsa-batch-limit' [str] = "200"
'gsa-batch-reserve-time' [str] = "60"
'gsa-channel-id' [str] = "594e52daf62f59427463983b"
'gsa-channel-name' [str] = "ipccansv - Facebook Service"
'gsa-url-base' [str] = "socialanalytics.genesyscloud.com/api/v2.0"
'gsa-user-name' [str] = "tinvt2.na@gmail.com"
'gsa-user-password' [str] = "********"
'inbound-route' [str] = "1:facebookin,1:FacebookInboundQueue"
'itx-resubmit-attempts' [str] = "3"
'itx-resubmit-delay' [str] = "30"
'itx-submit-timeout' [str] = "10"
'reconnection-timeout' [str] = "180"
'submit-as-chat' [str] = "true"
'x-debug-mode' [str] = "false"
'x-inbound-media' [str] = "facebook"
'x-max-comments-per-post-to-process' [str] = "50"
'x-sampling-period' [str] = "3"
'x-submit-comments-itx' [str] = "false"
'x-submit-internal-itx' [str] = "false"
'endpoints:1' [lst] = KVList:
'facebookin' [str] = "Facebook Inbound Queue-iWD"
'twitter_queue' [str] = "Twitter Inbound Queue-iWD"
10:34:17.967 Std 42101 (SmServer).(initServer): Gframework initialized
10:34:17.967 Std 42600 (ChannelConnectors).(configure): option 'settings/esp-proc-timeout' found with value '60'
10:34:17.967 Std 42600 (ChannelConnectors).(configure): option 'settings/subject-size' found with value '25'
10:34:17.967 Std 42600 (ChannelConnectors).(configure): option 'settings/session-max-number' found with value '10'
10:34:17.967 Std 42600 (ChannelConnectors).(configure): option 'settings/session-shutdown-timeout' found with value '180'
10:34:17.967 Std 42600 (ChannelConnectors).(configure): option 'settings/session-chat-request-timeout' found with value '40'
10:34:17.968 Std 42600 (ChannelConnectors).(configure): option 'settings/workspace-location' found with value 'D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv\workspace'
10:34:17.971 Std 42101 (ChannelConnectors).(configure): formatted workspace location path is 'D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv\workspace\'
10:34:17.971 Std 42110 (ChannelConnectors).(configure): initializing channel - channel-*any name*...
10:34:17.972 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-*any name*/driver-classname' found with value '*set value*'
10:34:17.972 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-*any name*/reconnection-timeout' found with value '180'
10:34:17.972 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*any name*/session-by-address' not found or is empty, value 'null' will be used
10:34:17.972 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*any name*/session-by-text' not found or is empty, value 'null' will be used
10:34:17.972 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*any name*/default-reply-address' not found or is empty, value 'null' will be used
10:34:17.972 Std 42600 (ChannelConnectors).(prepareInboundRoute): option 'channel-*any name*/inbound-route' found with value '*set value*'
10:34:17.973 Std 42410 (ChannelConnectors).(prepareInboundRoute): incorrect inbound route '*set value*', paging and chat targets are not or incorrectly specified
10:34:17.973 Std 42127 (ChannelConnectors).(processChannelSect): inbound routes are incorrectly specified
10:34:17.973 Std 42121 (ChannelConnectors).(configure): failed to initialize channel channel-*any name*
10:34:17.973 Std 42110 (ChannelConnectors).(configure): initializing channel - channel-facebook...
10:34:17.973 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-facebook/driver-classname' found with value 'com.genesyslab.mcr.facebook.driver.FacebookDriver'
10:34:17.973 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook/reconnection-timeout' not found or is empty, value '180' will be used
10:34:17.974 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook/session-by-address' not found or is empty, value 'null' will be used
10:34:17.974 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook/session-by-text' not found or is empty, value 'null' will be used
10:34:17.974 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook/default-reply-address' not found or is empty, value 'null' will be used
10:34:17.974 Std 42600 (ChannelConnectors).(prepareInboundRoute): option 'channel-facebook/inbound-route' found with value '*set value*'
10:34:17.974 Std 42410 (ChannelConnectors).(prepareInboundRoute): incorrect inbound route '*set value*', paging and chat targets are not or incorrectly specified
10:34:17.974 Std 42127 (ChannelConnectors).(processChannelSect): inbound routes are incorrectly specified
10:34:17.974 Std 42121 (ChannelConnectors).(configure): failed to initialize channel channel-facebook
10:34:17.974 Std 42110 (ChannelConnectors).(configure): initializing channel - channel-*twitter any name*...
10:34:17.975 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-*twitter any name*/driver-classname' found with value 'com.genesyslab.mcr.smserver.channel.twitter.TwitterDriver'
10:34:17.975 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-*twitter any name*/reconnection-timeout' found with value '180'
10:34:17.975 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*twitter any name*/session-by-address' not found or is empty, value 'null' will be used
10:34:17.975 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*twitter any name*/session-by-text' not found or is empty, value 'null' will be used
10:34:17.975 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*twitter any name*/default-reply-address' not found or is empty, value 'null' will be used
10:34:17.975 Std 42600 (ChannelConnectors).(prepareInboundRoute): option 'channel-*twitter any name*/inbound-route' found with value '*set value*'
10:34:17.975 Std 42410 (ChannelConnectors).(prepareInboundRoute): incorrect inbound route '*set value*', paging and chat targets are not or incorrectly specified
10:34:17.975 Std 42127 (ChannelConnectors).(processChannelSect): inbound routes are incorrectly specified
10:34:17.975 Std 42121 (ChannelConnectors).(configure): failed to initialize channel channel-*twitter any name*
10:34:17.976 Std 42110 (ChannelConnectors).(configure): initializing channel - channel-facebook-*any-name*...
10:34:17.976 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-facebook-*any-name*/driver-classname' found with value 'com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver'
10:34:17.976 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-facebook-*any-name*/reconnection-timeout' found with value '180'
10:34:17.976 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-*any-name*/session-by-address' not found or is empty, value 'null' will be used
10:34:17.976 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-*any-name*/session-by-text' not found or is empty, value 'null' will be used
10:34:17.976 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-*any-name*/default-reply-address' not found or is empty, value 'null' will be used
10:34:17.976 Std 42600 (ChannelConnectors).(prepareInboundRoute): option 'channel-facebook-*any-name*/inbound-route' found with value '*set value*'
10:34:17.976 Std 42410 (ChannelConnectors).(prepareInboundRoute): incorrect inbound route '*set value*', paging and chat targets are not or incorrectly specified
10:34:17.977 Std 42127 (ChannelConnectors).(processChannelSect): inbound routes are incorrectly specified
10:34:17.977 Std 42121 (ChannelConnectors).(configure): failed to initialize channel channel-facebook-*any-name*
10:34:17.977 Std 42110 (ChannelConnectors).(configure): initializing channel - channel-facebook-1...
10:34:17.977 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/driver-classname' found with value 'com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver'
10:34:17.977 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/reconnection-timeout' found with value '180'
10:34:17.977 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/session-by-address' not found or is empty, value 'null' will be used
10:34:17.977 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/session-by-text' not found or is empty, value 'null' will be used
10:34:17.977 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/default-reply-address' not found or is empty, value 'null' will be used
10:34:17.978 Std 42600 (ChannelConnectors).(prepareInboundRoute): option 'channel-facebook-1/inbound-route' found with value '1:facebookin,1:FacebookInboundQueue'
10:34:17.978 Std 42600 (ChannelConnectors).(fetchPagingQName) option 'endpoints:1/facebookin' found with value 'Facebook Inbound Queue-iWD'
10:34:17.980 Std 42116 (ChannelConnectors).(prepareInboundRoute): inbound route inbound-route = (tenant=1, pagingQName=Facebook Inbound Queue-iWD, chatQKey=1:FacebookInboundQueue)
10:34:17.980 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/ucs-in-use' not found or is empty, value 'false' will be used
10:34:17.991 Std 42101 (PU channel-facebook-1.<init>): initializing channel driver...

Genesys Cloud API Driver for Facebook
Version: 8.5.200.20

10:34:17.992 Trc 44001 ((channel-facebook-1).(Pltfm.channel-facebook-1):).(AbsDrv.initialize): initializing with Social Messaging Server ver. 8.5.101.15 (API 8.5.000.02)
10:34:17.992 Std 42101 CloudDriverParams.initialize configuration processing started...
10:34:17.992 Std 42101 CloudDriverParams.initialize list of configured sections: [channel-facebook-1]
10:34:17.993 Std 42600 CloudDriverParams.OptionsHolder.<init> option 'channel-facebook-1/x-debug-mode' found with value 'false'
10:34:17.993 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/itx-submit-timeout' found with value '10'
10:34:17.993 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/itx-resubmit-delay' found with value '30'
10:34:17.993 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/itx-resubmit-attempts' found with value '3'
10:34:17.993 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/inbound-route' found with value '1:facebookin,1:FacebookInboundQueue'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/x-inbound-media' found with value 'facebook'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/x-max-comments-per-post-to-process' found with value '50'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/submit-as-chat' found with value 'true'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/x-sampling-period' found with value '3'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/x-submit-comments-itx' found with value 'false'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/x-submit-internal-itx' found with value 'false'
10:34:17.994 Std 42603 CloudOptionsHolder.<init> option 'channel-facebook-1/session-chat-request-timeout' not found or is empty, value '50' will be used
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/fetch-image' found with value 'true'
10:34:17.995 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-url-base' found with value 'socialanalytics.genesyscloud.com/api/v2.0'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-account-name' found with value 'ipccansv'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-channel-id' found with value '<value is hidden>'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-channel-name' found with value 'ipccansv - Facebook Service'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-user-name' found with value 'tinvt2.na@gmail.com'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-user-password' found with value '<value is hidden>'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-api-key' found with value '<value is hidden>'
10:34:17.997 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-batch-limit' found with value '200'
10:34:17.997 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-batch-reserve-time' found with value '60'
10:34:17.997 Std 42101 CloudDriverParams.initialize configuration processing finished
10:34:20.190 Std 42101 (channel-facebook-1).(Pltfm.ItxSubmitter.startSubmitter): itx. submitter started, pauseSubmitting= false
10:34:20.190 Std 42101 (PU channel-facebook-1.<init>): channel driver has been successfully initialized
10:34:20.190 Trc 42213 [PU] (channel-facebook-1).(startPU): qControllers starting..., threads in procsThreadGroup=0, mainGroup=36
10:34:20.190 Trc 42216 (channel-facebook-1).(Pltfm.ItxSubmitter.run): submitted interactions incr=0, total=0, qSize=0
10:34:20.191 Std 42111 (ChannelConnectors).(configure): channel initialized - channel-facebook-1
10:34:20.195 Trc 42213 [PU] (chatPU_1).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.195 Trc 42213 [PU] (chatPU_1).(startPU): qControllers starting..., threads in procsThreadGroup=4, mainGroup=40
10:34:20.195 Trc 42213 [PU] (chatPU_2).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.195 Trc 42213 [PU] (chatPU_2).(startPU): qControllers starting..., threads in procsThreadGroup=8, mainGroup=44
10:34:20.196 Trc 42213 [PU] (chatPU_3).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.196 Trc 42213 [PU] (chatPU_3).(startPU): qControllers starting..., threads in procsThreadGroup=12, mainGroup=48
10:34:20.196 Trc 42213 [PU] (chatPU_4).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.196 Trc 42213 [PU] (chatPU_4).(startPU): qControllers starting..., threads in procsThreadGroup=16, mainGroup=52
10:34:20.197 Trc 42213 [PU] (chatPU_5).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.197 Trc 42213 [PU] (chatPU_5).(startPU): qControllers starting..., threads in procsThreadGroup=20, mainGroup=56
10:34:20.197 Trc 42213 [PU] (chatPU_6).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.197 Trc 42213 [PU] (chatPU_6).(startPU): qControllers starting..., threads in procsThreadGroup=24, mainGroup=60
10:34:20.197 Trc 42213 [PU] (chatPU_7).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.197 Trc 42213 [PU] (chatPU_7).(startPU): qControllers starting..., threads in procsThreadGroup=28, mainGroup=64
10:34:20.198 Trc 42213 [PU] (chatPU_8).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.198 Trc 42213 [PU] (chatPU_8).(startPU): qControllers starting..., threads in procsThreadGroup=32, mainGroup=68
10:34:20.198 Trc 42213 [PU] (chatPU_9).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.198 Trc 42213 [PU] (chatPU_9).(startPU): qControllers starting..., threads in procsThreadGroup=36, mainGroup=72
10:34:20.199 Trc 42213 [PU] (chatPU_10).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.199 Trc 42213 [PU] (chatPU_10).(startPU): qControllers starting..., threads in procsThreadGroup=40, mainGroup=76
10:34:20.199 Trc 42130 (SesPU).(configure): chat session created: ChatPU= 10, threads.ProcsGroup= 44, threads.SmServer= 80
10:34:20.199 Std 42101 (SmServer).(initServer): sessPU configured
10:34:20.199 Std 42101 (SmServer).(initServer): processing units starting...
10:34:20.199 Trc 42213 [PU] (DspPU).(startPU): qControllers starting..., threads in procsThreadGroup=44, mainGroup=80
10:34:20.200 Trc 42213 [PU] (EspPU).(startPU): qControllers starting..., threads in procsThreadGroup=48, mainGroup=84
10:34:20.200 Trc 42213 [PU] (DspPU).(OrdnQueue).(run): retrieved Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no]
10:34:20.200 Trc 42213 [PU] (ItxPU).(startPU): qControllers starting..., threads in procsThreadGroup=52, mainGroup=88
10:34:20.200 Std 42101 (DspPU).(processOrdnTi): switching notification TI_CTRL_SwitchToPrim to channel 'channel-facebook-1'
10:34:20.200 Trc 42213 [PU] (SesPU).(startPU): qControllers starting..., threads in procsThreadGroup=56, mainGroup=92
10:34:20.200 Trc 42202 [CC] (DspPU).(processOrdnTi): sendTi ...
BY '(DspPU).(OrdnQueue)', TO 'channel-facebook-1', TOPIC '<TO>', CTRL false
Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no] [PARENT no]
10:34:20.200 Trc 42213 [PU] (GfrPU).(startPU): qControllers starting..., threads in procsThreadGroup=60, mainGroup=96
10:34:20.201 Trc 42213 [PU] (channel-facebook-1).(OrdnQueue).(run): retrieved Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no]
10:34:20.201 Trc 42213 [PU] (SesPU).(OrdnQueue).(run): retrieved Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no]
10:34:20.201 Std 42101 (PU channel-facebook-1.processOrdnTi): switching execution mode on TI_CTRL_SwitchToPrim, primaryRunMode(now)= undefined, switchToPrimary(requsted)= true
10:34:20.201 Std 42101 (SesPU).(switchExeMode): switching notification Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no]
10:34:20.201 Std 42101 (SmServer).(initServer): processing units started. JVM PID 1968@hcmors01
10:34:20.201 Trc 44001 ((channel-facebook-1).(Pltfm.channel-facebook-1):).(AbsDrv.exeModeChanged): execution mode changes
10:34:20.201 Dbg 42303 [PU] (GfrPU).(OrdnQueue).(run): Version (server 8.5.101.15, channel-API 8.5.000.02)
Processed TIs (total 0, since-last-report 0). Queue-size (ordn 0, ctrl 0, wait 0, expr 0). JVM memory-MB (free 1871, total 1963, max 1963)
10:34:20.201 Std 42101 (LcaHelper.setApplicationStatus): requested new application status 'Running'
10:34:20.202 Trc 50001 Changing status to 'Running'
10:34:20.202 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 0 [Primary]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 6
10:34:20.202 Trc 50001 LCA status changed: Running
10:34:20.202 Std 42101 (SmServer).(initServer): media channels initialized...
[channel-facebook-1]
10:34:20.203 Std 42105 (SmServer).(initServer): the Server is running with status Running
10:34:21.192 Trc 42201 (PU channel-facebook-1.checkChannelState): changing channel connection state, primaryRunMode(now)= true, mediaConnected= undefined
10:34:21.192 Trc 42253 ((channel-facebook-1).(Pltfm.channel-facebook-1):).(AbsDrv.connect): called while mediaConnected=false, isPrimaryExecutionMode=true, isShutdownRequested=false
10:34:21.197 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.setAuthenticationCredentials): Set credentials channelId=594e52daf62f59427463983b, limit=200, reservedTime=60
10:34:21.202 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.setAuthenticationCredentials): Successfully connected to GSA
10:34:21.203 Trc 42203 (PU channel-facebook-1.connectionState): called , channel-connected-to-media= true, eventMsg= 'connected now'
10:34:21.203 Trc 42213 [PU] (channel-facebook-1).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:22.203 Trc 42213 [PU] (channel-facebook-1).(OrdnQueue).(resumeTiSubmit): prev-state is bPauseSubmit= true
10:34:24.202 Std 42251 CloudDriverParams.checkConfigChanges result: false
10:34:24.202 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
10:34:24.204 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
10:34:25.685 Std 55200 New client(protocol id=495530200) connected - LocalEndPoint:/10.2.15.14:7026 RemoteEndPoint:hcmors01/10.2.15.14:50019 state:Opened timeout:10000
10:34:28.487 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=2, Potential duplicates=0, Reserved for=60 seconds
10:34:28.488 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.processData): Processing data item: {post_ids=[594e52daf62f59427463983b:35081269236094749113, 594e52daf62f59427463983b:35081269236094749113], post_data=[{utterances=[{intention_type=NEEDS, sentiment=Neutral, topics=[ipccansv lab, interaction server, interaction], content=Just test for IPCCANSV lab, hope an interaction will be handled by interaction server, sentiment_score=0.0, sentiment_confidence=5.0, topic_confidence=73.0, intention_type_confidence=100.0}], sentiment=Neutral, created_at=2017-06-24 12:29:20+00:00, id=3.508126923609475E19, content=Just test for IPCCANSV lab, hope an interaction will be handled by interaction server, source_data={is_liked=0.0, actions=[{name=Like}, {name=Comment}, {name=Share}], root_target={type=Page, target=809934925849070}, attachment_count=0.0, message=Just test for IPCCANSV lab, hope an interaction will be handled by interaction server, id=809934925849070_809955032513726, can_like=1.0, privacy=EVERYONE, can_change_visibility=1.0, to=[], comment_count=0.0, share_count=0.0, type=status, is_popular=false, self_created_by_admin=true, can_be_hidden=0.0, visibility=normal, source_type=Page, from={user_name=Lab, id=809934925849070, profile_image_url=https://scontent.xx.fbcdn.net/v/t1.0-1/p50x50/19400015_809934975849065_7760283138468837919_n.png?oh=4214c0d17ea63bb777dd539650f16c60&oe=59D9AD15}, properties=[], created_by_admin=true, created_at=2017-06-24T12:29:20 +0000, updated_time=2017-06-24T12:29:20 +0000, can_remove=1.0, source_id=809934925849070, can_comment=1.0, channel_info={user={pic_url=https://scontent.xx.fbcdn.net/v/t1.0-1/c15.0.50.50/p50x50/10354686_10150004552801856_220367501106153455_n.jpg?oh=726660dce6ba9660584686ee99a62deb&oe=59D7152F, id=105757703383098, name=Lab Ipcc}, events=[], pages=[{pic_url=https://scontent.xx.fbcdn.net/v/t1.0-1/p50x50/19400015_809934975849065_7760283138468837919_n.png?oh=4214c0d17ea63bb777dd539650f16c60&oe=59D9AD15, id=809934925849070, name=Lab}]}, is_published=true}, sentiment_score=0.0, sentiment_confidence=5.0, smart_tags=[], actionability=50.0}], id=4685|809955032513726}
10:34:28.496 Trc 42254 (channel-facebook-1).(Pltfm.SinglePostDataInterface.shouldSkipOwn): Skipping internal interaction with id: 809934925849070_809955032513726
10:34:28.496 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.processData): Processing data item: {post_ids=[594e52daf62f59427463983b:35081269236232182738, 594e52daf62f59427463983b:35081269236232182738], post_data=[{utterances=[{intention_type=JUNK, sentiment=Negative, topics=[test ipcc social solution], content=Test ipcc social solution, sentiment_score=-100.0, sentiment_confidence=100.0, topic_confidence=64.0, intention_type_confidence=19.0}], sentiment=Negative, created_at=2017-06-26 02:39:53+00:00, id=3.5081269236232184E19, content=Test ipcc social solution, source_data={is_liked=0.0, actions=[{name=Like}, {name=Comment}, {name=Share}], root_target={type=Page, target=809934925849070}, attachment_count=0.0, message=Test ipcc social solution, id=809934925849070_810858022423427, can_like=1.0, privacy=EVERYONE, can_change_visibility=1.0, to=[], comment_count=0.0, share_count=0.0, type=status, is_popular=false, self_created_by_admin=true, can_be_hidden=0.0, visibility=normal, source_type=Page, from={user_name=Lab, id=809934925849070, profile_image_url=https://scontent.xx.fbcdn.net/v/t1.0-1/p50x50/19400015_809934975849065_7760283138468837919_n.png?oh=4214c0d17ea63bb777dd539650f16c60&oe=59D9AD15}, properties=[], created_by_admin=true, created_at=2017-06-26T02:39:53 +0000, updated_time=2017-06-26T02:39:53 +0000, can_remove=1.0, source_id=809934925849070, can_comment=1.0, channel_info={user={pic_url=https://scontent.xx.fbcdn.net/v/t1.0-1/c15.0.50.50/p50x50/10354686_10150004552801856_220367501106153455_n.jpg?oh=726660dce6ba9660584686ee99a62deb&oe=59D7152F, id=105757703383098, name=Lab Ipcc}, events=[], pages=[{pic_url=https://scontent.xx.fbcdn.net/v/t1.0-1/p50x50/19400015_809934975849065_7760283138468837919_n.png?oh=4214c0d17ea63bb777dd539650f16c60&oe=59D9AD15, id=809934925849070, name=Lab}]}, is_published=true}, sentiment_score=-100.0, sentiment_confidence=100.0, smart_tags=[], actionability=50.0}], id=4685|810858022423427}
10:34:28.498 Trc 42254 (channel-facebook-1).(Pltfm.SinglePostDataInterface.shouldSkipOwn): Skipping internal interaction with id: 809934925849070_810858022423427
10:34:28.842 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.confirmBatch): Confirming list of ids: [594e52daf62f59427463983b:35081269236094749113, 594e52daf62f59427463983b:35081269236094749113] got result: com.genesyslab.gsa.core.RemoteResponse@1b393f8f
10:34:29.187 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.confirmBatch): Confirming list of ids: [594e52daf62f59427463983b:35081269236232182738, 594e52daf62f59427463983b:35081269236232182738] got result: com.genesyslab.gsa.core.RemoteResponse@4b7bd33f
10:34:32.187 Std 42251 CloudDriverParams.checkConfigChanges result: false
10:34:32.187 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
10:34:32.188 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
10:34:32.545 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
10:34:35.546 Std 42251 CloudDriverParams.checkConfigChanges result: false
10:34:35.546 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
10:34:35.548 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
10:34:35.894 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds

However, When I try to post a status on my page, nothing releated appears in my social messaging server. How can I verify on GSA side to know it working ok or not?

Offline cavagnaro

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Re: Social application start with unavaiable status
« Reply #8 on: June 26, 2017, 02:27:11 PM »
Check IXN server logs and then enable debug on that channel

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Offline hieutx

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Re: Social application start with unavaiable status
« Reply #9 on: June 26, 2017, 05:11:45 PM »
Hi Cavagnaro,

I think there are some misunderstanding between GSA and social messaging server. So, there is not message sent from SMserver to ixn server without:
Code: [Select]
2017-06-26T15:00:21.779 Trc 26015 Received message 'RequestRegisterClient' ('100') from client '[no name]' - Unknown:29:2252, message attributes:
attr_extension [list, size (unpacked)=480] =
   'SubmittedBy' [str] = "e_social_srv"
   'Application type' [str] = "ESP Server"
   'Application version' [str] = "ESP Server version: 8.5.101.30"
   'Application locale' [str] = "Unknown"
   'API version' [str] = "Unknown"
attr_media_type [str] = ""
attr_client_name [str] = "e_social_srv"
attr_client_type [int] = 3 [MEDIA SERVER]
attr_ref_id [int] = 1

2017-06-26T15:00:21.779 Trc 26103 New media server registered, client 29:2252, name: e_social_srv, media type:
2017-06-26T15:00:21.779 Trc 26016 Sending message 'EventAck' ('125') to client 'e_social_srv' - Media server:29:2252, message attributes:
attr_ref_id [int] = 1
attr_prxy_client_id [int] = 29
attr_extension [list, size (unpacked)=187] =
   'ApplicationName' [str] = "Genesys Interaction Server"
   'ServerVersion' [str] = "8.5.109.01"
   'ServerVersionFamily' [int] = 8
   'ServerVersionMajor' [int] = 5
   'ServerVersionMinor' [int] = 109
   'ServerVersionBuild' [int] = 1

When channel is initialized, I see alert: CloudDriverParams.checkConfigChanges result: false

Code: [Select]
15:00:23.994 Std 42105 (SmServer).(initServer): the Server is running with status Running
15:00:24.992 Trc 42201 (PU channel-facebook-1.checkChannelState): changing channel connection state, primaryRunMode(now)= true, mediaConnected= undefined
15:00:24.992 Trc 42253 ((channel-facebook-1).(Pltfm.channel-facebook-1):).(AbsDrv.connect): called while mediaConnected=false, isPrimaryExecutionMode=true, isShutdownRequested=false
15:00:24.992 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.setAuthenticationCredentials): Set credentials channelId=594e52daf62f59427463983b, limit=200, reservedTime=60
15:00:24.992 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.setAuthenticationCredentials): Successfully connected to GSA
15:00:24.992 Trc 42203 (PU channel-facebook-1.connectionState): called , channel-connected-to-media= true, eventMsg= 'connected now'
15:00:24.992 Trc 42213 [PU] (channel-facebook-1).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:00:26.006 Trc 42213 [PU] (channel-facebook-1).(OrdnQueue).(resumeTiSubmit): prev-state is bPauseSubmit= true
15:00:26.459 Std 55200 New client(protocol id=479565905) connected - LocalEndPoint:/10.2.15.14:7026 RemoteEndPoint:hcmors01/10.2.15.14:52264 state:Opened timeout:10000
15:00:28.003 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:28.003 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:28.003 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:28.346 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:31.357 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:31.357 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:31.357 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:31.700 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:34.711 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:34.711 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:34.711 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:35.065 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:38.066 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:38.066 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:38.067 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:38.408 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:41.416 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:41.416 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:41.416 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:41.759 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:44.770 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:44.770 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:44.770 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:45.129 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:48.140 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:48.140 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:48.140 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:48.499 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:51.510 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:51.510 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:51.510 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:51.868 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:54.879 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:54.879 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:54.879 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:55.222 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:58.233 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:58.233 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:58.233 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:58.592 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:01.603 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:01.603 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:01.603 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:01.962 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:04.972 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:04.972 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:04.972 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:05.331 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:08.342 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:08.342 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:08.342 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:08.685 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:11.696 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:11.696 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:11.696 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:12.055 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:15.066 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:15.066 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:15.066 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:15.425 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:18.436 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:18.436 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:18.436 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:18.795 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:21.806 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:21.806 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:21.806 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:22.149 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:25.161 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:25.161 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:25.161 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:25.520 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:28.530 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:28.530 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:28.530 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:28.874 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:31.886 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:31.886 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:31.886 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:32.229 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:35.240 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:35.240 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:35.240 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:35.584 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:38.595 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:38.595 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:38.595 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:38.938 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
Can you let me know what is notification? Thank you!

Offline cavagnaro

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Re: Social application start with unavaiable status
« Reply #10 on: June 26, 2017, 09:53:56 PM »
It is just asking if there are any interactions to be fetched

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Offline hieutx

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Re: Social application start with unavaiable status
« Reply #11 on: June 27, 2017, 01:45:11 PM »
Thank you,

I have try to chat and interaction is sent to IWS also :D