Hi guys,
First of all, have a nice day
I have been setting eServices 8.5 for my lab, for E-mail Server, I have designed a scenarios on IRD to test, then I have login to Web API to send a E-mail to E-mail Server, now Agent received my email sent, but while Agent reply it, it doesn't send to an address Gmail which I full fill previously on Web API.
I'm looking forward to hearing from everyone to give me a few ideas to fix it.
Thank everyone so much!
Log for Interaction Server as well as screen-host as below:
https://ibb.co/g6hUTQ
[code]Id=430
Type=Request
AppName=
AppType=
Service=Email
Method=Send
Parameters=
[
]
UserData=
[
ServiceObjective=0
Subject="Re: TEST EMAIL"
Origination_Source="Web"
LastName="Parker"
EmailAddress="vuvanthan.ict@gmail.com"
FirstName="Peter"
ContactId="00007aCMUXUJ004B"
RVQDBID=""
RTargetAgSelDBID="105"
RTargetPlSelDBID="104"
RTenantDBID="1"
CustomerSegment="default"
ServiceType="default"
IW_CaseUid="5242c7cc-038a-4f55-90b9-a91b3e9355d1"
IW_BundleUid="cb3c6a99-94f7-40ed-ba14-c19ad41cbd29"
To="vuvanthan.ict@gmail.com"
ReferenceId="<4a078b03-046d-42a7-8ee1-f3c2d04bc7a3@ansv.vn>"
FromAddress="ipcclab@ansv.vn"
IW_OriginalAgentEmployeeId="thanvv"
OriginalAgentEmployeeId="thanvv"
OriginalAgentUserName="thanvv"
IWAttachedDataInformation=
[
ToastCaseDataBusinessAttribute="CaseDataToast"
CaseDataBusinessAttribute="CaseData"
Option.interaction.case-data.frame-color="#FFFFBA00"
Option.interaction.case-data.header-foreground-color="#FFFFFFFF"
Option.expression.url="(?#Protocol)(?
?:ht|f)tp(?:s?)\:\/\/|~/|/)?(?#Username:Password)(?:\w+:\w+@)?(?#Subdomains)(?
?:[-\w]+\.)+(?#TopLevel Domains)(?:com|org|net|gov|mil|biz|info|mobi|name|aero|jobs|museum|travel|[a-z]{2}))(?#Port)(?::[\d]{1,5})?(?#Directories)(?
?
?:/(?:[-\w~!$+|.,=]|%[a-f\d]{2})+)+|/)+|\?|#)?(?#Query)(?
?:\?(?:[-\w~!$+|.,*:]|%[a-f\d{2}])+=(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)(?:&(?:[-\w~!$+|.,*:]|%[a-f\d{2}])+=(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)*)*(?#Anchor)(?:#(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)?"
]
PegRejected=3
IsHeld=0
InteractionId="0360CW2SA1VGP002"
ParentId="00007aCMUXUJ0048"
TenantId=1
MediaType="email"
InteractionType="Outbound"
InteractionSubtype="OutboundReply"
InteractionState=1
IsOnline=0
IsLocked=0
Queue="Outbound queue"
SubmittedBy="7001"
ReceivedAt="2017-06-26T03:04:35Z"
SubmittedAt="2017-06-26T03:04:35Z"
DeliveredAt="2017-06-26T03:04:35Z"
PlacedInQueueAt="2017-06-26T03:05:51Z"
MovedToQueueAt="2017-06-26T03:04:35Z"
SubmitSeq="55774748"
PlaceInQueueSeq="55774943"
AssignedAt="2017-06-26T03:04:35Z"
AssignedTo="thanvv"
InQueues=
[
Outbound queue=""
]
].
10:05:54.568 Trc 25019 [SvcSrvW-29] <430 0360CW2SA1VGP002 tcp://hcmors01:49344> Service 'Email' method 'Send' started.
10:05:54.568 Trc 23191 [SvcSrvW-29] <430 0360CW2SA1VGP002 tcp://hcmors01:49344> Request:
Type=Request
Service=Email
Method=Send
Parameters=
[
]
UserData=
[
ParentId="00007aCMUXUJ0048"
MediaType="email"
InQueues=
[
Outbound queue=""
]
InteractionId="0360CW2SA1VGP002"
IW_BundleUid="cb3c6a99-94f7-40ed-ba14-c19ad41cbd29"
IW_CaseUid="5242c7cc-038a-4f55-90b9-a91b3e9355d1"
AssignedAt="2017-06-26T03:04:35Z"
ServiceType="default"
IsHeld=0
PegRejected=3
IsOnline=0
LastName="Parker"
SubmitSeq="55774748"
IW_OriginalAgentEmployeeId="thanvv"
DeliveredAt="2017-06-26T03:04:35Z"
TenantId=1
SubmittedBy="7001"
EmailAddress="vuvanthan.ict@gmail.com"
FirstName="Peter"
Queue="Outbound queue"
InteractionType="Outbound"
OriginalAgentEmployeeId="thanvv"
MovedToQueueAt="2017-06-26T03:04:35Z"
RVQDBID=""
IWAttachedDataInformation=
[
CaseDataBusinessAttribute="CaseData"
Option.interaction.case-data.header-foreground-color="#FFFFFFFF"
Option.expression.url="(?#Protocol)(?
?:ht|f)tp(?:s?)\:\/\/|~/|/)?(?#Username:Password)(?:\w+:\w+@)?(?#Subdomains)(?
?:[-\w]+\.)+(?#TopLevel Domains)(?:com|org|net|gov|mil|biz|info|mobi|name|aero|jobs|museum|travel|[a-z]{2}))(?#Port)(?::[\d]{1,5})?(?#Directories)(?
?
?:/(?:[-\w~!$+|.,=]|%[a-f\d]{2})+)+|/)+|\?|#)?(?#Query)(?
?:\?(?:[-\w~!$+|.,*:]|%[a-f\d{2}])+=(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)(?:&(?:[-\w~!$+|.,*:]|%[a-f\d{2}])+=(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)*)*(?#Anchor)(?:#(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)?"
ToastCaseDataBusinessAttribute="CaseDataToast"
Option.interaction.case-data.frame-color="#FFFFBA00"
]
PlacedInQueueAt="2017-06-26T03:05:51Z"
IsLocked=0
CustomerSegment="default"
OriginalAgentUserName="thanvv"
SubmittedAt="2017-06-26T03:04:35Z"
Subject="Re: TEST EMAIL"
RTenantDBID="1"
To="vuvanthan.ict@gmail.com"
ReceivedAt="2017-06-26T03:04:35Z"
ServiceObjective=0
Origination_Source="Web"
AssignedTo="thanvv"
RTargetPlSelDBID="104"
RTargetAgSelDBID="105"
InteractionSubtype="OutboundReply"
PlaceInQueueSeq="55774943"
FromAddress="ipcclab@ansv.vn"
ContactId="00007aCMUXUJ004B"
ReferenceId="<4a078b03-046d-42a7-8ee1-f3c2d04bc7a3@ansv.vn>"
InteractionState=1
].
10:05:54.568 Trc 23191 [SvcSrvW-29] <430 0360CW2SA1VGP002> Request:
Type=Request
Target=UCS
Service=OMInteractions
Method=GetInteractionContent
Parameters=
[
IncludeAttachments="TRUE"
InteractionId="0360CW2SA1VGP002"
IncludeBinaryContent="TRUE"
]
UserData=
[
].
10:05:54.568 Trc 23191 [SvcSrvW-29] <430 0360CW2SA1VGP002> Response:
Type=Response
Target=UCS
Service=OMInteractions
Method=GetInteractionContent
Parameters=
[
InteractionContent=
[
Text="Hello,\n\nHow can I help you?\n\n\n\nOn 6/26/2017 10:03 AM, Peter Parker wrote:\n> Hi, Can I ask you the question?"
StructTextMimeType=""
]
InteractionAttributes=
[
TheComment=""
ParentId="00007aCMUXUJ0048"
Subject="Re: TEST EMAIL"
ThreadId="00007aCMUXUJ0047"
OwnerId=105
EntityTypeId=1
CanBeParent="true"
Timeshift=420
Status=2
AllAttributes=
[
CustomerSegment="default"
Subject="Re: TEST EMAIL"
RTenantDBID="1"
To="vuvanthan.ict@gmail.com"
IW_BundleUid="cb3c6a99-94f7-40ed-ba14-c19ad41cbd29"
IW_CaseUid="5242c7cc-038a-4f55-90b9-a91b3e9355d1"
ServiceType="default"
ServiceObjective=0
Origination_Source="Web"
LastName="Parker"
RTargetPlSelDBID="104"
RTargetAgSelDBID="105"
EmailAddress="vuvanthan.ict@gmail.com"
FirstName="Peter"
FromAddress="ipcclab@ansv.vn"
ContactId="00007aCMUXUJ004B"
ReferenceId="<4a078b03-046d-42a7-8ee1-f3c2d04bc7a3@ansv.vn>"
RVQDBID=""
]
TenantId=1
TypeId="Outbound"
StartDate="2017-06-26T03:04:30.000Z"
SubtypeId="OutboundReply"
Id="0360CW2SA1VGP002"
ContactId="00007aCMUXUJ004B"
CreatorAppId=127
MediaTypeId="email"
]
Attachments=
[
]
EntityAttributes=
[
ToAddresses="vuvanthan.ict@gmail.com"
FromAddress="ipcclab@ansv.vn"
]
]
UserData=
[
].
10:05:54.568 Dbg 23090 [SvcSrvW-29] <430 0360CW2SA1VGP002> Sender : mark as reserved 0360CW2SA1VGP002.
10:05:54.568 Trc 23191 [SvcSrvW-29] <430 0360CW2SA1VGP002> Request:
Type=Request
Target=UCS
Service=OMInteractions
Method=UpdateInteraction
Parameters=
[
InteractionContent=
[
]
InteractionAttributes=
[
Status=2
TenantId=1
TypeId="Outbound"
ExternalId="reserved_206"
Id="0360CW2SA1VGP002"
EntityTypeId=1
MediaTypeId="email"
]
EntityAttributes=
[
]
]
UserData=
[
].
10:05:54.584 Trc 23191 [SvcSrvW-29] <430 0360CW2SA1VGP002> Response:
Type=Response
Target=UCS
Service=OMInteractions
Method=UpdateInteraction
Parameters=
[
]
UserData=
[
].
10:05:54.584 Dbg 23092 [SvcSrvW-29] <430 0360CW2SA1VGP002> Sender : mark as reserved done 0360CW2SA1VGP002.
10:05:54.584 Dbg 23072 [SvcSrvW-29] <430 0360CW2SA1VGP002> 'From' address : ipcclab@ansv.vn
10:05:54.584 Dbg 23107 [SvcSrvW-29] <430 0360CW2SA1VGP002> Candidate 'To' addresses : [vuvanthan.ict@gmail.com]
10:05:54.584 Dbg 23107 [SvcSrvW-29] <430 0360CW2SA1VGP002> Candidate 'Cc' addresses : []
10:05:54.584 Dbg 23107 [SvcSrvW-29] <430 0360CW2SA1VGP002> Candidate 'Bcc' addresses : []
10:05:54.584 Dbg 23111 [SvcSrvW-29] <430 0360CW2SA1VGP002> Excluded addresses : [ipcclab@ansv.vn]
10:05:54.584 Dbg 23112 [SvcSrvW-29] <430 0360CW2SA1VGP002> Actual 'To' addresses : [vuvanthan.ict@gmail.com]
10:05:54.584 Dbg 23112 [SvcSrvW-29] <430 0360CW2SA1VGP002> Actual 'Cc' addresses : []
10:05:54.584 Dbg 23112 [SvcSrvW-29] <430 0360CW2SA1VGP002> Actual 'Bcc' addresses : []
10:05:54.584 Dbg 23073 [SvcSrvW-29] <430 0360CW2SA1VGP002> UserData : [InQueues=[Outbound queue=""]|IW_BundleUid="cb3c6a99-94f7-40ed-ba14-c19ad41cbd29"|IW_CaseUid="5242c7cc-038a-4f55-90b9-a91b3e9355d1"|AssignedAt="2017-06-26T03:04:35Z"|ServiceType="default"|IsHeld=0|PegRejected=3|LastName="Parker"|SubmitSeq="55774748"|IW_OriginalAgentEmployeeId="thanvv"|_ContainsAttachment="false"|_AttachmentsSize="0"|EmailAddress="vuvanthan.ict@gmail.com"|FirstName="Peter"|OriginalAgentEmployeeId="thanvv"|RVQDBID=""|IWAttachedDataInformation=[Option.expression.url="(?#Protocol)(?
?:ht|f)tp(?:s?)\:\/\/|~/|/)?(?#Username:Password)(?:\w+:\w+@)?(?#Subdomains)(?
?:[-\w]+\.)+(?#TopLevel Domains)(?:com|org|net|gov|mil|biz|info|mobi|name|aero|jobs|museum|travel|[a-z]{2}))(?#Port)(?::[\d]{1,5})?(?#Directories)(?
?
?:/(?:[-\w~!$+|.,=]|%[a-f\d]{2})+)+|/)+|\?|#)?(?#Query)(?
?:\?(?:[-\w~!$+|.,*:]|%[a-f\d{2}])+=(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)(?:&(?:[-\w~!$+|.,*:]|%[a-f\d{2}])+=(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)*)*(?#Anchor)(?:#(?:[-\w~!$+|.,*:=]|%[a-f\d]{2})*)?"|Option.interaction.case-data.header-foreground-color="#FFFFFFFF"|CaseDataBusinessAttribute="CaseData"|ToastCaseDataBusinessAttribute="CaseDataToast"|Option.interaction.case-data.frame-color="#FFFFBA00"]|CustomerSegment="default"|OriginalAgentUserName="thanvv"|Subject="Re: TEST EMAIL"|RTenantDBID="1"|To="vuvanthan.ict@gmail.com"|ServiceObjective=0|AssignedTo="thanvv"|Origination_Source="Web"|RTargetPlSelDBID="104"|RTargetAgSelDBID="105"|PlaceInQueueSeq="55774943"|FromAddress="ipcclab@ansv.vn"|ContactId="00007aCMUXUJ004B"|FromPersonal=""|ReferenceId="<4a078b03-046d-42a7-8ee1-f3c2d04bc7a3@ansv.vn>"].
10:05:54.584 Dbg 23083 [SvcSrvW-29] <430 0360CW2SA1VGP002> Acquiring new SMTP connection from pool (current total nb of connections: 1 , free connections: 1 , used connections: 0).
10:05:54.584 Dbg 23100 [SvcSrvW-29] <430 0360CW2SA1VGP002> Activating SMTP connection nb 1.
10:05:54.584 Dbg 23103 [SvcSrvW-29] <430 0360CW2SA1VGP002> SMTP connection 1 already established.
10:05:54.584 Dbg 23084 [SvcSrvW-29] <430 0360CW2SA1VGP002> Acquired new SMTP connection from pool in 0 ms.
10:05:54.584 Dbg 23085 [SvcSrvW-29] <430 0360CW2SA1VGP002> Sending message '<0360CW2SA1VGP002@ansv.vn>'...
10:05:54.584 Dbg 23087 [SvcSrvW-29] <430 0360CW2SA1VGP002> Returning SMTP connection into the pool.
10:05:54.584 Dbg 23106 [SvcSrvW-29] <430 0360CW2SA1VGP002> Passivating SMTP connection nb 1.
10:05:54.584 Dbg 23096 [SvcSrvW-29] <430 0360CW2SA1VGP002> Sender : unreserve 0360CW2SA1VGP002.
10:05:54.584 Trc 23191 [SvcSrvW-29] <430 0360CW2SA1VGP002> Request:
Type=Request
Target=UCS
Service=OMInteractions
Method=UpdateInteraction
Parameters=
[
InteractionContent=
[
]
InteractionAttributes=
[
Status=2
NullAttributes="ExternalId"
ParentId="00007aCMUXUJ0048"
TenantId=1
TypeId="Outbound"
SubtypeId="OutboundReply"
Id="0360CW2SA1VGP002"
EntityTypeId=1
MediaTypeId="email"
]
EntityAttributes=
[
]
]
UserData=
[
].
10:05:54.615 Trc 23191 [SvcSrvW-29] <430 0360CW2SA1VGP002> Response:
Type=Response
Target=UCS
Service=OMInteractions
Method=UpdateInteraction
Parameters=
[
]
UserData=
[
].
10:05:54.615 Dbg 23098 [SvcSrvW-29] <430 0360CW2SA1VGP002> Sender : unreserve done 0360CW2SA1VGP002.
10:05:54.615 Std 25100 [SvcSrvW-29] <430 0360CW2SA1VGP002> Service 'Email' failed in method 'Send' (ErrorCode=701 ErrorMsg=Unexpected error (Not connected) Not connected).
java.lang.IllegalStateException: Not connected
at com.sun.mail.smtp.SMTPTransport.checkConnected(SMTPTransport.java:2206)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1053)
at com.genesyslab.icc.emailserver.service.outbound.EmailSender.smtpSend(EmailSender.java:1138)
at com.genesyslab.icc.emailserver.service.outbound.EmailSender.send(EmailSender.java:622)
at com.genesyslab.icc.emailserver.service.EmailServiceLogic.send(EmailServiceLogic.java:186)
at com.genesyslab.icc.emailserver.service.EmailServiceImpl$3.op(EmailServiceImpl.java:203)
at com.genesyslab.icc.emailserver.service.EmailServiceImpl.doCall(EmailServiceImpl.java:549)
at com.genesyslab.icc.emailserver.service.EmailServiceImpl.Send(EmailServiceImpl.java:198)
at sun.reflect.GeneratedMethodAccessor4.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.genesyslab.icc.util.esp.ServiceServerPSDKImpl.invokeService(ServiceServerPSDKImpl.java:379)
at com.genesyslab.icc.util.esp.ServiceServerPSDKImpl.process(ServiceServerPSDKImpl.java:244)
at com.genesyslab.icc.util.esp.RequestHandler.run(RequestHandler.java:75)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at com.genesyslab.util.concurrent16.NamedThreadFactory$1.run(NamedThreadFactory.java:55)
at java.lang.Thread.run(Thread.java:745)
10:05:54.615 Trc 25020 [SvcSrvW-29] <430 0360CW2SA1VGP002> Service 'Email' method 'Send' ended, processing time (ms): 47.
10:05:54.615 Std 25080 [SvcSrvW-29] <430> Exception message: Unexpected error (Not connected).
10:05:54.615 Trc 25097 [SvcSrvW-29] <430> Response:
Id=430
Type=Fault
AppName=e_mail_srv
AppType=EMAIL_SERVER
Service=Email
Method=Send.
10:05:54.615 Trc 25098 [SvcSrvW-29] <430> 'Email.Send' (request id 430) handling duration : 47 ms.
[/code]
