Author Topic: GAX eServices Manager Plugin start error  (Read 233 times)

Offline vma

  • Full Member
  • ***
  • Posts: 235
  • Karma: 0
GAX eServices Manager Plugin start error
« on: August 12, 2017, 06:51:32 AM »
Hi guys,
 I installed the GAX eServices Manager Plugin and followed all steps in the procedure (addes ad\plugin_ip_list option and also the options in the gax-km section). Also I have the roles added to my user.
 After GAX restart when I try to launch the eServices interface I get a popup with an error "Can't read application options. undefined. undefined". I looked in the logs and there is absolutely nothing in there.
 Anyone know what it might be? I also upgraded UCS and Classification servers to last version available.
Thanks,
vma

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 6216
  • Karma: 56332
Re: GAX eServices Manager Plugin start error
« Reply #1 on: August 12, 2017, 09:13:29 AM »
Roles?

Enviado de meu E6633 usando Tapatalk


Offline Janis

  • Newbie
  • *
  • Posts: 37
  • Karma: 2
Re: GAX eServices Manager Plugin start error
« Reply #2 on: August 12, 2017, 03:57:48 PM »
Did you create application for plugin? Deployment procedure is slightly changed in latest version.

Janis

Offline vma

  • Full Member
  • ***
  • Posts: 235
  • Karma: 0
Re: GAX eServices Manager Plugin start error
« Reply #3 on: August 12, 2017, 04:44:14 PM »
Yes I did all that and have the roles!
Went step by step from the GAX plugin deployment guide.

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2308
  • Karma: 40
Re: GAX eServices Manager Plugin start error
« Reply #4 on: August 14, 2017, 11:37:55 PM »
Application cluster object is created?
Application configuration on GAX level has been updated (have to point out to the created Application Cluster)?
Genesys certified professional consultant (GVP, Troubleshooting and SIP)