Author Topic: Campaign id updated as NULL in donotcall table  (Read 1042 times)

Offline Query

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Campaign id updated as NULL in donotcall table
« on: November 13, 2017, 11:53:36 PM »
Hi All,

i have configured donotcall functionality by using donotcall list "gsw_donotcall_list". But whenever agent opts for donotcall in WDE only the following column gets updated in the donotcall table  "phone","dnc_message", "tenant_dbid","is_internal","time_stamp" and the column "campaign_dbid" is always updated as NULL. Is there any specific configuration to be done so that the "campaign_dbid" is also updated in the donotcall table?

Offline cavagnaro

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Re: Campaign id updated as NULL in donotcall table
« Reply #1 on: November 14, 2017, 12:20:55 AM »
What is the value of Gsw_campaign field?


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Offline Query

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Re: Campaign id updated as NULL in donotcall table
« Reply #2 on: November 14, 2017, 12:43:26 AM »
Hi Cavagnaro,

Sorry i didnt get what you are asking for. I could not find the field you mentioned

Offline cavagnaro

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Re: Campaign id updated as NULL in donotcall table
« Reply #3 on: November 14, 2017, 12:57:01 AM »
https://docs.genesys.com/Documentation/OU/8.1.5/Ref/CommunicationProtocols#Submitting_DoNotCall_Requests


If you don't send the GSW_CAMPAIGN_NAME then how could OCS "guess" the Campaign ID? Check that link for how the request could be done