Guys, just adding my two cents on this matter, because I have seen it happening over and over again:
let's just remind that all of us had to start somewhere; and some people just get thrown into Genesys projects without any clue of what it means. Maybe their manager just said: "ok, this is IT. That guy over there can handle it". Whether or not they should get trained, it is usually not their fault that they didn't. Or didn't receive any documentation. Or guidance on where to get that documentation. In addition to that, some of those people have a strong language barrier that rely on Google Translator which makes it way more difficult to explain what they need.
The goal of online forums is not to only share content and questions with people who are already experienced, but also to give at least some guidance on where to start looking at for those who where thrown into Genesys, not just reply with "RTFM".
Clearly the original poster has no clue on where to get information and the intent here is to give this guidance at least.
Now about the question: indeed more detailed logs are needed to understand what your problem is. You can increase the verbose by changing options on one of these tools: Configuration Manager (CME), Genesys Administrator (GA), Genesys Administrator Extension (GAX).
You can find out more on how the logs work on [i]Framework 8.1 SIP Server Deployment Guide[/i] (https://docs.genesys.com/Special:Repository/81fr_dep-sip.pdf?id=2e30d00a-05d6-4c84-a539-eb7ddcbde5f4) - Chapter 10: Common Configuration Option - log Section.
You must be registered as a Genesys Partner in order to access the link above.
You can also be interested in watching the [i]Tech Tutorial #81: Troubleshooting SIP Server Issues[/i] and the [i]Tech Tutorial #85: SIP Call Flow Troubleshooting[/i], and specially [i]Tech Tutorial #39: Understanding Inter Server Call Control[/i] (https://genesyspartner.force.com/customercare/GenesysRecordedTutorials) to understand a little bit more of call flows. Again, you also need to be a registered partner to access the link.
You can also learn a little bit more of call flows on the [i]Framework 8.1 SIP Server Deployment Guide[/i] that I mentioned before, and the [i]Genesys Events and Models Reference Manual[/i] (https://docs.genesys.com/Special:Repository/8g_ref_events-models.pdf?id=5fe793c7-6128-420d-8392-a75d473fd736).
