Display Name for Routing Point

[bilge]

Hello,

Is there any way to show a name instead of number when a Cisco extension is dialed the RP number?
There is a SIP Trunk between Cisco and Genesys and a number on Cisco is routed to Genesys RP via this SIP Trunk.
We want to show a name on Cisco phone instead of RP number when the routed number is dialed.

Thank you,

[Kubig]

Use p-asserted-identity

[bilge]

Hi Kubig,

Thank you for your response. I tried to change the p-asserted-identity option for RP however it has effect on caller details. We need to add a display name for RP dialed from Cisco phones.

I guess we need to change To Header from To: <sip:RP@10.31.X.X> to To: "Call Center" <sip:RP@10.31.X.X>

Is there anything did i miss with this option?

Thank you,

[Kubig]

In this case, it must be configured on Cisco level as it has nothing to do with Genesys.

[bilge]

Thank you for your help.

Best Regards,

[Noufal]

it  has to done from the Genesys .

[Kubig]

[quote]it  has to done from the Genesys .[/quote]

What do you exactly mean?

[Noufal]

be default there will be 3 values

Origin : inbound call to XXXXX
Queue : VQ/RP (here you ca edit)
Language :

[Kubig]

I think you are talking about different topic

[Noufal]

sorry i got mistaken..