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Author Topic: EventUserEvent always has AgentID set to NULL  (Read 1263 times)

Offline ichatterjee

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EventUserEvent always has AgentID set to NULL
« on: January 12, 2018, 06:11:55 AM »
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Hello,

I am creating a Outbound Contact Center application in which multiple agents can be supported using PSDK 8.5 JAVA. I have a MAP which stores AgentID (String) with my AgentObject as value. Not when i can genesys Events from TServer, i need to figure out event has come for which agent, using (TServer)Event.getAgentID().

But EventUserEvent returns agentID set to NULL.

Does anyone know why such a behavior?
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