" /> [Alarm Conditions] - only trigger a reaction script for a specific time period? - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: [Alarm Conditions] - only trigger a reaction script for a specific time period?  (Read 1871 times)

Offline Genesys8888

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
[Alarm Conditions] - only trigger a reaction script for a specific time period?
« on: February 05, 2018, 03:36:46 PM »
Advertisement
Hi all,

Is it possible to configure an "Alarm Conditions" to only trigger a reaction script for a specific time period?
For exemple, when an alarm is raised on the SCI, I want it to only trigger a reaction script say from 6 PM to 6 AM.
Is there some options we can add to the Annex tab of the alarm to do this?

Thanks in advance for your help

Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: [Alarm Conditions] - only trigger a reaction script for a specific time period?
« Reply #1 on: February 05, 2018, 03:57:44 PM »
Nope
You could however on a strategy command SCS to send an alarm, and in the strategy create the schedule it would trigger.
However, is about a routing warning, not about licensing, cti link down or any other alarm that is above that interaction control.
Logged

Offline Genesys8888

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
Re: [Alarm Conditions] - only trigger a reaction script for a specific time period?
« Reply #2 on: February 06, 2018, 10:45:53 AM »
OK. noted.
Thank you very much Monsieur!
Logged
Pages: [1]   Go Up
« previous next »