Author Topic: Marked done email inbound Interaction move to queue  (Read 1131 times)

Offline rsankar402

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Marked done email inbound Interaction move to queue
« on: March 16, 2018, 11:15:58 PM »
Hello,

Can we move the marked done inbound email interaction to the queue?


Online cavagnaro

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Re: Marked done email inbound Interaction move to queue
« Reply #1 on: March 17, 2018, 12:01:03 AM »
Which queue? If it is done then is marked as terminated...so no further action.
Why would you still would like to have further processing?


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Offline rsankar402

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Re: Marked done email inbound Interaction move to queue
« Reply #2 on: March 20, 2018, 03:00:02 PM »
Unfortunately developer accepted the production emails and marked as done. So we are trying to move back to queue

Online cavagnaro

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Re: Marked done email inbound Interaction move to queue
« Reply #3 on: March 20, 2018, 07:54:39 PM »
Ahhh I see
Yes it is possible, search the interactions he has done via his My History and move them to the inbound queue again.


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Offline rsankar402

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Re: Marked done email inbound Interaction move to queue
« Reply #4 on: March 21, 2018, 06:28:27 PM »
yeah we tried it but in the strtergy is not handled, so it status is wb_Global error. Is there any other way to handle in the stratergy