Author Topic: The connection to server is down  (Read 211 times)

Offline C_Genesys

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The connection to server is down
« on: April 12, 2018, 11:55:45 PM »
Agents are getting error in Genesys Desktop that 'The connection to server is down'

In such scenarios agents needs to closer the GD browser and open a new window . this is happening frequently and almost 700 agents are affected due to this error 

Initially it was working fine with IE 8 but we are facing this issue since we have upgraded IE to  IE 11.

GD Version :  7.6.347.00

Offline cavagnaro

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Re: The connection to server is down
« Reply #1 on: April 13, 2018, 12:40:42 AM »
Then a network issue happened or a server problem.
Check your environment

Enviado de meu E6633 usando Tapatalk


Offline n3vek7

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Re: The connection to server is down
« Reply #2 on: April 14, 2018, 09:21:06 PM »
I believe you would need to update to GAD 7.6.4 to make sure it is compatible with IE 11.

Have a look ;
https://docs.genesys.com/Documentation/System/Current/SOE/GenesysDesktop

Offline waddellgaz

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Re: The connection to server is down
« Reply #3 on: April 17, 2018, 01:02:06 AM »
Agreed, looks like GD version needs upgrading to be compatible with IE11.