Author Topic: Different agent status  (Read 115 times)

Offline CASANOVA

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Different agent status
« on: January 10, 2019, 02:56:25 PM »
Hi,

In our environment we are observing different agent status. Agent is on call but ccpulse is showing Waiting for next call. How to check

Can anybody help me.

Thanks

Offline cavagnaro

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Re: Different agent status
« Reply #1 on: January 10, 2019, 09:25:05 PM »
Check StatServer

Offline CASANOVA

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Re: Different agent status
« Reply #2 on: January 11, 2019, 05:04:20 PM »
Hi,

in stat server logs agent status looks fine. But in ccpulse the status is not updating.

Thanks

Offline cavagnaro

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Re: Different agent status
« Reply #3 on: January 11, 2019, 09:15:41 PM »
Reset TServer then