Author Topic: [Solved] CC Pulse view is not updated  (Read 262 times)

Offline genesysnoob

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[Solved] CC Pulse view is not updated
« on: March 12, 2019, 04:40:45 AM »
I have created a workspace with template

the template has a total value which is derived from formula and also other statistics using filters.

this view and template was working fine with no issues for a while and it stopped all of a sudden, the values are not been updated.

the ccpulse stat server is been used for other call routing related views and works fine, not sure why there is a problem with only one of the views/templates

Help is appreciated.

Updated  : The stats i was pulling off are from database and not from the statserver, we found the etl process was stopped.
when we started the etl process the stats are updating
« Last Edit: March 30, 2019, 11:19:28 PM by genesysnoob »

Offline vmc

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Re: CC Pulse view is not updated
« Reply #1 on: March 12, 2019, 06:41:38 PM »
Stat Server still in primary mode? 

Missing filters in backup stat Server?

 Other stats used in formula displaying correctly? 

What is displayed in your formula column at the moment?

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Offline tomparker12

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Re: CC Pulse view is not updated
« Reply #2 on: March 14, 2019, 05:46:49 AM »
What happens if you run CCPulse from the host where Stat Server is installed? can it connect all okay + stats increment? If that does, would check firewalls  :)