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Offline Leonxxx86

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Cannot conference a route point
« on: June 26, 2019, 12:39:13 AM »
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Hi all, a call comes in from mobile to the IVR, agent answer the call and conference a route point, once instant call conference in WDE, RP gets released. we are using Cisco call manager. any idea why? thank you
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Offline cavagnaro

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Re: Cannot conference a route point
« Reply #1 on: June 26, 2019, 01:40:35 AM »
Mister Leon...I think you are not new here and always ask you for logs.
Please...improve that topic, do some homework first before asking for help
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Offline GregorV

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Re: Cannot conference a route point
« Reply #2 on: June 26, 2019, 12:37:52 PM »
Hi Leon...
cavagnaro is right, at least we need to know, what exactly does not work.
If this is the case: URS gets EventRouteRequest but does not start to handle the call then check URS option [b]route_consult_call[/b] and set it to true (verify that it does no harm elsewhere).

gregorv
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Offline Leonxxx86

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Re: Cannot conference a route point
« Reply #3 on: July 01, 2019, 01:35:39 AM »
Thank you all, I have found this is related to Cisco call manager. I don't understand Cisco but I will provide more info as soon as I receive it
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