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Offline ducth

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Do Genesys have "Authorization Codes" like as Avaya?
« on: September 28, 2019, 05:24:34 AM »
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Hi Guy,

Do Genesys have "Authorization Codes" like as Avaya?
Configure an authorization code for each Agents that is allowed to make long distance calls, or select specific trunk to make a calls out?

Thanks
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Offline cavagnaro

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Re: Do Genesys have "Authorization Codes" like as Avaya?
« Reply #1 on: September 28, 2019, 07:49:47 PM »
There is no billing module yet. Maybe ask it as a FR.

Enviado de meu SM-G9650 usando o Tapatalk

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Offline genesysguru

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Re: Do Genesys have "Authorization Codes" like as Avaya?
« Reply #2 on: September 29, 2019, 11:22:19 AM »
Interesting discussion point though in terms of possible customised solutions and "how to" ...
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Offline cavagnaro

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Re: Do Genesys have "Authorization Codes" like as Avaya?
« Reply #3 on: September 30, 2019, 09:32:03 PM »
Well...kinda correcting myself. There is a Billing module: https://docs.genesys.com/Documentation/BDS/latest/Dep/ConfigPrerequisites
Yet, no way to create codes for dialing natively...as Craig mentions, could be an interesting integration/development
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