Author Topic: Workbin monitoring in Pulse  (Read 298 times)

Offline Stefan Trahn

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Workbin monitoring in Pulse
« on: November 07, 2019, 06:47:56 PM »
Hi there,
I'm new here and I hope I can describe my problem so you may help me.
I'm using Pulse V.9.0.06 with Genesys Pure Engage. Using the async-Chats we want to monitor the numbers of items in the workbin of the Agents.
I tried to get some information from the statserver about the async-chat-main-workbin but I can't find the necessary statistics. As I read in some other posts there was only a possibility to do that with professional service from genesys.
Has this changed ? Is there a way to get this statistics from the workbin or do I still need the ps from Genesys ?
Thanks in advance
Stefan Trahn
« Last Edit: November 07, 2019, 07:13:54 PM by Stefan Trahn »

Offline Kubig

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Re: Workbin monitoring in Pulse
« Reply #1 on: November 07, 2019, 11:28:54 PM »
You would use the standard statistics for workbins with custom filter to measure just the async chat.
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline Stefan Trahn

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Re: Workbin monitoring in Pulse
« Reply #2 on: November 08, 2019, 10:00:45 PM »
dear  Kubig,
thanks for your response.

We are using Genesey pure engage cloud .with Pulse in Version 9.0.6 and CXInsights in version 9.0.011
In CXInsights report "Queues>Interaction Traffic Report" I see pretty well the amount of async-chat-main-workbin queue.

But for pulse there are no standard statistics. The object "Workbin" , where the async-chat-main-workbin appears, doesn't show any data.
Under "StagingArea" there is no async-chat-main-workbin object.
So what do I wrong. Which statistic I have to use ?
Thanks in advance

Stefan Trahn