Author Topic: Genesys IVR Automate Testing  (Read 2098 times)

Offline vijayp_genesys

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Genesys IVR Automate Testing
« on: February 06, 2020, 06:16:48 AM »
I have self service IVR and is there a way i can write scripts to automate my IVR testing

Offline hsujdik

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Re: Genesys IVR Automate Testing
« Reply #1 on: February 06, 2020, 10:02:27 PM »
We have used this one in the past: https://cyara.com/solutions/ivr-testing/
A little bit difficult to set up but works fine

Offline vijayp_genesys

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Re: Genesys IVR Automate Testing
« Reply #2 on: February 07, 2020, 12:35:27 AM »
I heard about cyara and is good but feel licensing cost is high. As a first step, i want to automate testing on IVR callflow

Offline cavagnaro

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Re: Genesys IVR Automate Testing
« Reply #3 on: February 07, 2020, 01:56:30 AM »
Well... That is not a simple task as many possibilities and result evaluations are the most important part exactly.
So, there are not many options actually.


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Offline cavagnaro

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Re: Genesys IVR Automate Testing
« Reply #4 on: February 10, 2020, 04:28:45 AM »
There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need

Offline hsujdik

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Re: Genesys IVR Automate Testing
« Reply #5 on: February 10, 2020, 07:07:23 PM »
There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need
Nice! I'll give it a try too

Offline vijayp_genesys

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Re: Genesys IVR Automate Testing
« Reply #6 on: February 14, 2020, 11:46:24 PM »
There is the Genesys Workbench 9.0 that is just released. It has some automation tools for IVR, maybe can help you on what you need

Thank You, I will definitely try and post back the result

Offline genesysguru

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