Author Topic: Post-call survey  (Read 244 times)

Offline marmota

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Post-call survey
« on: August 05, 2020, 08:50:55 AM »
Hi! We use option after-call-divert-destination for transferring a call to strategy where post-call survey is implemented. Sometimes we need not to transfer a call to survey therefore need to reset after-call-divert-destination option. Our tecnical partner says it is not possible to redefine after-call-divert-destination inside of strategy. Just curios whether this is true =) Anyone knows how to redefine this option?

Offline Kubig

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Re: Post-call survey
« Reply #1 on: August 05, 2020, 06:11:57 PM »
Quote
To enable this feature, configure the DN-level option after-call-divertdestination
on the Routing Point DN. You can also enable this feature by
passing the after-call-divert-destination parameter in the Extensions
attribute of a TRouteCall request. Parameters passed in the Extensions attribute
override the value of the configured option.

As you can find within available public documentation....
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline marmota

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Re: Post-call survey
« Reply #2 on: August 06, 2020, 03:39:30 AM »
Thanks for the answer.

We and our tech partner didn't find much about this specific option and how to redefine it in strategy. General info we found is here: Universal Routing 8.1 Deployment Guide.

We used ExtensionUpdate to redefine option but it didin't work.

Offline cavagnaro

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Re: Post-call survey
« Reply #3 on: August 07, 2020, 12:06:32 AM »
Well then post your configuration and logs to see what is going on