Author Topic: requestPlaceInQueue error  (Read 475 times)

Offline Ardim

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requestPlaceInQueue error
« on: April 14, 2021, 02:54:51 PM »
My PSDK app needs to transfer the chat from the operator to the queue.
Here is the code snippet
RequestPlaceInQueue requestPlaceInQueue = RequestPlaceInQueue. create(SessionID, route_queue, reasonInfo);
But I get errors
"Unknown client id in request from proxy"
"Client does not own the interaction"
depending ClientType of InteractionProtocol

Offline Ardim

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Re: requestPlaceInQueue error
« Reply #1 on: April 15, 2021, 02:35:04 PM »
Has anyone ever had to perform a Transfer via a PSDK ?

Offline Kubig

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Re: requestPlaceInQueue error
« Reply #2 on: April 15, 2021, 02:57:54 PM »
You need to be an owner of the interaction to be able to handle that
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline Ardim

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Re: requestPlaceInQueue error
« Reply #3 on: April 20, 2021, 10:35:19 PM »
Yes, I have to be owner of interaction. But how I can do it ? Can InteractionProtocol entity become an owner of interaction ?