Author Topic: How to verify whether a beep/whisper has been played?  (Read 561 times)

Offline genesysnoob

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How to verify whether a beep/whisper has been played?
« on: July 30, 2021, 12:56:16 AM »
I got a good example(conn Id) from an agent
I collected sip logs and mcp logs

Where to find the log snippet for beep/whisper message is played for sure
In the mcp logs I see info event with callid which has the video uri for beep
I am trying to find start and stop events for the beep

Offline cavagnaro

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Re: How to verify whether a beep/whisper has been played?
« Reply #1 on: July 30, 2021, 02:54:21 AM »
To what do you call "whisper"?

Offline genesysnoob

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Re: How to verify whether a beep/whisper has been played?
« Reply #2 on: July 30, 2021, 06:26:27 AM »
Agents either hear a whisper or beep prior to call ringing

Offline cavagnaro

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Re: How to verify whether a beep/whisper has been played?
« Reply #3 on: July 30, 2021, 07:33:01 AM »
Maybe it is a ringing from MCP? You should seek the wav file name being executed at MCP.

Offline cavagnaro

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Re: How to verify whether a beep/whisper has been played?
« Reply #4 on: July 30, 2021, 09:19:17 AM »
You will see the file being called as an URI and then get the response. But there is no such thing as "whisper". Check on SIP Server or Strategies which file is being called

Online hsujdik

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Re: How to verify whether a beep/whisper has been played?
« Reply #5 on: July 30, 2021, 09:44:05 AM »
I think what he means by whisper is the agent-greeting.
The only way to confirm through logs would be the INFO message sent from MCP to SIP Server (through RM) in which there is a MSML payload stating that this whisper was played

Offline szs5tim

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Re: How to verify whether a beep/whisper has been played?
« Reply #6 on: August 30, 2021, 10:18:42 PM »
hsujdik is right.

You can see it in the INFO header as agent-greeting. There is also customer-greeting for treatment playback for the caller. For agent-greeting you can also use vxml and maybe that gives you more possibilities to report on this.

Offline genesysnoob

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Re: How to verify whether a beep/whisper has been played?
« Reply #7 on: September 15, 2021, 05:33:15 AM »
Thanks for the response
The beep wav file is on mcp server
I am trying to find a way to determine from mcp logs whether a beep is been requested and successfully played to the agent