Author Topic: GWS API/Query to read all Business Attributes  (Read 1722 times)

Offline genesys_kumar

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GWS API/Query to read all Business Attributes
« on: May 12, 2022, 12:15:34 AM »
Hi,

I see an issue displaying disposition code view in WWE, after checking console log i see GWS not able to read the disposition Business attribute.  It read some default BA's.  But same working with different environment.

Query: <gws api>/api/v2/groups?type=dispositions&fields=*

So this query pulls/ready all BA's or is it specific the group assigned to that agent?

any idea please, i see all BA's configured with adequate permissions.

Thanks,
Kumar



Offline hsujdik

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Re: GWS API/Query to read all Business Attributes
« Reply #1 on: May 12, 2022, 03:39:27 AM »
Using Configuration Manager, GA, or GAX: on you dispositions Business Attribute annex tab, include the option htcc\contains = dispositions

Check this page, on the topic "API Design":
https://docs.genesys.com/Documentation/HTCC/8.5.2/API/HierarchicalDispositionsAPI

Offline genesys_kumar

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Re: GWS API/Query to read all Business Attributes
« Reply #2 on: May 12, 2022, 03:57:49 AM »
I have section created in all disposition BA.