Author Topic: See automatic Not Ready in WDE  (Read 210 times)

Offline rocio2020

  • Newbie
  • *
  • Posts: 12
  • Karma: 1
See automatic Not Ready in WDE
« on: July 07, 2022, 07:59:23 AM »
Dear experts;

I hope you are well, I wanted to ask for your support please, how could I configure a WDE so that when an agent registers it starts in Not Ready state and not in Ready.

Please help me, I remain attentive.

Thank you

Offline hsujdik

  • Sr. Member
  • ****
  • Posts: 498
  • Karma: 23
Re: See automatic Not Ready in WDE
« Reply #1 on: July 07, 2022, 08:56:30 PM »
Hello.

This is done per-media in WDE application configuration options, on interaction-workspace section.

Example, for voice:
interaction-workspace\login.voice.is-auto-ready = false


Option description:
Quote
Section: interaction-workspace
Default Value: false
Valid Values: true,false
Changes Take Effect: When the application is started or restarted


Specifies whether the voice channels are in the Ready state at login.

All the options are named as login.<media-name>.is-auto-ready

Refer to those links:
https://docs.genesys.com/Documentation/IW/latest/Dep/LoginOptions
https://docs.genesys.com/Documentation/IW/latest/Dep/AgentLoginAndAuthentication#scrollNav-5