Author Topic: IRD can still be used with PureCloud?  (Read 253 times)

Offline Gef Buneri

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IRD can still be used with PureCloud?
« on: July 19, 2022, 10:48:53 PM »
Maybe a stupid question, btw... it can still be used? if not, which instrument is nowadays used in PureCloud to create IVRs?


Hope everything's fine out there, best regards.

Offline Kubig

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Re: IRD can still be used with PureCloud?
« Reply #1 on: July 20, 2022, 01:43:04 AM »
IRD is no longer supported for Genesys cloud. There is ani app called architect - https://help.mypurecloud.com/articles/about-architect/
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Offline Gef Buneri

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Re: IRD can still be used with PureCloud?
« Reply #2 on: July 20, 2022, 03:09:31 AM »
Thank you Kubig. Yep, I know Architect. An import of IRD strategies would be possible? or in case of a migration everything must be done again by scratch?

Offline genesysguru

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Re: IRD can still be used with PureCloud?
« Reply #3 on: July 21, 2022, 01:05:45 AM »
Hi,

As pointed out Genesys PureCloud uses Architect and Genesys MultiCloud aka Genesys Engage containerized to run on Kubernetes on AWS, Azure, GCP or self hosted uses Designer. Both are web based applications.

For PureCloud you can script call flows using Archy which is a command line tool that lets you create Architect flows in a Genesys PureCloud organization, using an easy-to-understand YAML ( "YAML Ain't Markup Language" ) file format. You can get a rich interactive flow development experience in certain third-party code editors, complete with YAML typeahead suggestions, by integrating Archy-generated JSON object schemas.

Internally Archy is built on top of the Genesys Pure Cloud Platform SDK and the Genesys PureCloud Architect Scripting SDK.

Many years ago I wrote a program that would take IRD strategies exports as XML files and them produce a Visio diagram from it :

http://genesysguru.com/blog/blog/2011/03/18/documenting-genesys-strategies/
https://www.youtube.com/watch?v=1jR4UY0tTzA

So technically it would be possible to create an IRD XML export -> Archy YAML import tool to automate all this. It all comes down to how complex the IRD stategies and subroutines are v cost and time to recreate from scratch.



Offline Gef Buneri

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Re: IRD can still be used with PureCloud?
« Reply #4 on: July 21, 2022, 05:26:18 PM »
Hi Guru, that's good news. So basically using Archy you can obtain something similar as for the import from xml into the Orchestrator. That would be a big help in case of very big strategies; for the medium small think to rebuild them should fit.