Author Topic: Email Address Format  (Read 173 times)

Offline aas.shah

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Email Address Format
« on: August 02, 2022, 03:11:02 AM »
Hi Guys,
            I want to change the incoming email ToAddress/CcAddress format to FromAddress

FromAddress = "firstname.lastname@gmail.com"

ToAddress="firstname lastname<firstname.lastname@gmail.com>"

how can I achieve this within Genesys, I am using Genesys Pure Engage and Office365 as an Email Exchange Server


Offline cavagnaro

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Re: Email Address Format
« Reply #1 on: August 02, 2022, 04:07:47 AM »
Update the contact info via Interaction update

Enviado de meu SM-N9600 usando o Tapatalk


Offline aas.shah

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Re: Email Address Format
« Reply #2 on: August 02, 2022, 02:53:57 PM »
How,Can you please share more details


Update the contact info via Interaction update

Enviado de meu SM-N9600 usando o Tapatalk