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Offline aas.shah

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Email Address Format
« on: August 01, 2022, 06:11:02 PM »
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Hi Guys,
            I want to change the incoming email ToAddress/CcAddress format to FromAddress

FromAddress = "firstname.lastname@gmail.com"

ToAddress="firstname lastname<firstname.lastname@gmail.com>"

how can I achieve this within Genesys, I am using Genesys Pure Engage and Office365 as an Email Exchange Server

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Offline cavagnaro

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Re: Email Address Format
« Reply #1 on: August 01, 2022, 07:07:47 PM »
Update the contact info via Interaction update

Enviado de meu SM-N9600 usando o Tapatalk

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Offline aas.shah

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Re: Email Address Format
« Reply #2 on: August 02, 2022, 05:53:57 AM »
How,Can you please share more details


[quote author=cavagnaro link=topic=12331.msg54976#msg54976 date=1659380867]
Update the contact info via Interaction update

Enviado de meu SM-N9600 usando o Tapatalk


[/quote]
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