Author Topic: How to develop dynamic Menu or prompt using Architect?  (Read 518 times)

Offline kevinwang

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How to develop dynamic Menu or prompt using Architect?
« on: August 07, 2022, 01:43:35 PM »
Hi, there,

we are migrating our composer callflow/workflow to Pure cloud platform,  there are some dynamic code, like   dynamic menu or prompt. which uses ecma script, or jsp to develop.

if we migrate them to Architect, how to develop these dynamic menu or prompt in architect?

thx.


Kevin

Offline nonny

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Re: How to develop dynamic Menu or prompt using Architect?
« Reply #1 on: August 07, 2022, 03:13:11 PM »
Dynamically built menus and prompts can be built in Architect by using a combination of data tables and variables in Architect Flows.  You 'll probably want to familiarise yourself with the basics first because building a truly dynamic and rich menu setup in Architect isn't a 5 minute job :)  If you haven't already, look into the Architect course available through Genesys as part of the learning subscription.  But essentially if you've already done something similar in Engage using transaction list objects and Composer or IRD you'll pretty quickly pick up what you might need to do in Architect.

Offline kevinwang

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Re: How to develop dynamic Menu or prompt using Architect?
« Reply #2 on: August 08, 2022, 11:44:05 PM »
Thx, nonny.

I have some IRD/Composer experience in developing dynamic features using ECMA script block, backend block, with OPM list object etc.

however,  it looks in architect  there is no these counterpart block or features to do similar development.

from the best of my knowledge, call data action is the only block that can be used for this development purpose.

any more detailed explanation will be appriecateed.


Kevin