Author Topic: forward email does not show original sender's email address  (Read 630 times)

Offline wajihz

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forward email does not show original sender's email address
« on: August 18, 2022, 12:20:11 AM »
When we forward an email, the original sender's email address does not show but only the name (no email address,and no hyperlink) that the recipient receives. Is there any setting that would allow orginal sneder's address to be displayed in forwarded email.

https://docs.genesys.com/File:IW_851_Forward_In-Line_View.png



Offline hsujdik

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Re: forward email does not show original sender's email address
« Reply #1 on: August 18, 2022, 01:52:02 AM »
Try changing the WDE application option "interaction-workspace\email.quote-header" to the value "On <date>, <contact>(<from>) wrote:" (without the quotes). You should need to close and re-open WDE.

Offline wajihz

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Re: forward email does not show original sender's email address
« Reply #2 on: August 18, 2022, 07:58:04 AM »
Yes, it worked. Much Appreciated.

Thanks.