forward email does not show original sender's email address

[wajihz]

When we forward an email, the original sender's email address does not show but only the name (no email address,and no hyperlink) that the recipient receives. Is there any setting that would allow orginal sneder's address to be displayed in forwarded email.

[url=https://docs.genesys.com/File:IW_851_Forward_In-Line_View.png]https://docs.genesys.com/File:IW_851_Forward_In-Line_View.png[/url]


[img]https://docs.genesys.com/File:IW_851_Forward_In-Line_View.png[/img]

[hsujdik]

Try changing the WDE application option "interaction-workspace\email.quote-header" to the value "On <date>, <contact>(<from>) wrote:" (without the quotes). You should need to close and re-open WDE.

[wajihz]

Yes, it worked. Much Appreciated.

Thanks.