Author Topic: Call Priority  (Read 356 times)

Offline Abhi

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Call Priority
« on: August 30, 2022, 01:34:50 AM »
How to set up a call priority to the calls coming in to the Genesys env ?
Is it needs to be done on Trunk level ?
Any leads will be appreciated

Offline cavagnaro

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Re: Call Priority
« Reply #1 on: August 30, 2022, 02:47:16 AM »
At your strategy use the Priority function or some similar depending on your needs.
Check URS guide

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