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Offline Abhi

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Call Priority
« on: August 29, 2022, 04:34:50 PM »
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How to set up a call priority to the calls coming in to the Genesys env ?
Is it needs to be done on Trunk level ?
Any leads will be appreciated
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Offline cavagnaro

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Re: Call Priority
« Reply #1 on: August 29, 2022, 05:47:16 PM »
At your strategy use the Priority function or some similar depending on your needs.
Check URS guide

Enviado de meu SM-N9600 usando o Tapatalk

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