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Author Topic: ICM monitoring queues on Spectrum and ERP?  (Read 3005 times)

Jocelyn

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ICM monitoring queues on Spectrum and ERP?
« on: January 01, 1970, 12:00:00 AM »
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1)Does anyone have an existing environment where ICM is the preanswer and Genesys is the post answer? 2)Can ICM continue to monitor the queues/ERP on the Spectrum switch? ICM will still want to know the state of the ERP's, but can it be done?