Pulse 9 collector issue

[steven33068]

Hello, I have a similar case to the one posted in february of 2016 regarding pulse loading but there is an error in the collector logs

"2023-05-15 14:43:28.466 TRACE (6668) DBPoller: Discovering Pulse Application ID...
2023-05-15 14:43:28.575 ERROR (6668) DBPoller: Pulse Application ID could not be discovered for CfgServer application DBID(1265). Database will not be polled."

I attempted to start the collector first as the poster claimed fixed his issue but for me it did not. We are running config server 8.5.101.60. I could really use some help with this one. Thank you. 

[cavagnaro]

What does CfgServer logs say?
Was this working before?

[steven33068]

Thank you for the reply. This is a new instance. We are trying to stand up pulse9 in parallel to our existing GAX/pulse8.5 setup. Ive learning quite a bit since my last post. I learned that the reason we are seeing this message in the collector log " Pulse Application ID could not be discovered" is because when the pulse app is started first it is supposed to first connect to the pulse DB by way of the JDBC DAP then its supposed to create a schema and add application data to the WBRT_APPLICATION table. This is not happening. When pulse collector starts it tries to read the schema which is blank thus cannot find the APPLICATION_DBID = 12XX. During the pulse startup we clearly see this message "Configuration of pulse plugin is invalid. Stop initialization" I found a one article that mentions this exact message in the genesys KBs

Article Number 000093887
Question/ Problem
Pulse plugin it is not available in the GAX after upgrade of after the GAX and Pulse plug-in.
In the GAX log following error occurs: Configuration of Pulse plugin is invalid. Stop initialization
Root Cause
Missing connection from the GAX application to the EZPulse Collector application.

Since Pulse no longer needs GAX to survive, I cannot see how this is related. I appreciate your help on this. Ive been fighting this for a full 5 days. I was on with genesys cust care for three days this week and Ive stumped them as well. ANY help would be greatly appreciated.

[steven33068]

I think I will close this thread and start a new one with a better title. Thank you!

[steven33068]

issue resolved: The pulse collector and pulse application objects had the 'site' option in the options but the value was undefined. For this reason the pulse app would not initialize.

[cavagnaro]

Thanks for sharing the fix

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