Softphone audio delay

[victor]

Hi, has anyone measured the audio delay introduced by Genesys softphone? We are measuring about 80-120ms per endpoint, which seems to be pretty high. We tried switching PCs but the audio delay seems to be pretty much within the same range. Has anyone else looked into it?

[Danielpoope]

I believe that the future of Genesys CTI will heavily rely on seamless integration with AI technologies. As we move towards more automated customer interactions, how do we ensure that the human touch is not lost in the process? Could an over-reliance on AI lead to a disconnect between agents and customers, ultimately diminishing the quality of service?