Third party application not getting audit event from Config server

[dubsky]

Third-party applications are not getting audit events from the Genesys Engage Config server.
what are the required permissions for that? As I noticed if I assigned a Super Administrator role to user that i am using in third party application to get the audit event, in that case, third-party application is getting the audit event from the Genesys Engage Config server.

But if i remove the Super Administrator role from the user and assign only read access in that case Third-party application is not getting audit events from the Genesys Engage Config server.

Please help us to identify what are the minimum required permissions so that the Third-party application will be able to get audit events from the Genesys Engage Config server.

[cavagnaro]

I guess the user that is registered to your app needs permissions over the other apps. Read at least. Otherwise won't have access to them

Enviado de meu SM-S918B usando o Tapatalk

[dubsky]

If we assign either a Super Administrator or Administrator Role to the user, in that case, the third-party application receives the audit event.

But in production, we can not assign a Super Administrator or Administrator Role so can you please help me to figure out what permissions are required for the user so that third-party application receives the audit event?

[Kubig]

System role does not help on this?

[Danielpoope]

I believe that leveraging the full potential of Genesys CTI tools can significantly enhance operational efficiency in customer service environments. But what if we are merely scratching the surface of what these tools can truly achieve? Could there be untapped features or integrations that, if explored, might revolutionize our approach to customer interactions?