Anyone still using Genesys On-Prem / Engage?

[PFCCWA]

I have a GAX query, on agent export limit.
wondered if anyone experienced this issue on v9.0
thanks

[cavagnaro]

Which version of GAX? Will try if we have same version. Usually don't use that feature

Enviado de meu SM-S918B usando o Tapatalk

[PFCCWA]

Hi Cavagnaro
hope all is well.
thank you for replying.
I am using GAX v9.0.109.04 (latest). Smaller agent exports work, just not larger ones (ie >500 agents).
It is also reported that users cannot make more than 1 change to a PG at a time, so they have to close the object then reopen and make the second or subsequent change. I cant see any related option but this was not an issue in our previous 850 version.

thanks

[cavagnaro]

Hi, al good yes.
I see... Need to find a customer with that version and that amount of users. But, I would already bother Genesys with it. I remember a 8.5 with similar bug report

Enviado de meu SM-S918B usando o Tapatalk

[Kubig]

I have just tried to export 750+ agents via GAX and haven't encountered any issue at all

[PFCCWA]

thanks for checking Kubig.
I raised a Genesys case and they have asked to me test a setting in the JavaServerStarter.ini file to increase the max form content size by adding the line:-

-Dorg.eclipse.jetty.server.Request.maxFormContentSize=2000000

Do you have these settings under [JavaArgs] section in that file?

regards,