ccpulse++

[bonti]

Please give me sample to me about blinking color in ccpulse++

[Kart0]

Huh? Do you mean how to set a colored threshold to a stat?

[cavagnaro]

You can find it reading the CCPulse help file.

[Gulden_NL]

From the guide:
[b]Real-World Example[/b]
For instance, consider the following business scenario, that uses thresholds and
actions to aid a CCPulse+ operator in managing a queue named ClientQueue.
Management has decided that 5 calls or fewer waiting in ClientQueue is the
desired situation; 10 or more calls waiting represents an alarming condition;
and anywhere in between is acceptable.

Three custom thresholds, UnderCapacity, AtCapacity, and OverCapacity,
have been applied to the CallsWaiting statistic, which is a statistic that is
monitored for ClientQueue. The custom thresholds are defined as follows:

[b]UnderCapacity[/b]
[i]if Threshold.StatValue < 5 then
Threshold.Result = true
end if[/i]

[b]AtCapacity[/b]
[i]if Threshold.StatValue >= 5 and Threshold.StatValue < 10 then
Threshold.Result = true
end if[/i]

[b]OverCapacity[/b]
[i]if Threshold.StatValue >= 10 then
Threshold.Result = true
end if[/i]

A color action is assigned to each threshold to change the background color of
a table cell holding the CallsWaiting statistic when CCPulse+ evaluates the
threshold to be True. The UnderCapacity threshold triggers the SetGreen
action. AtCapacity triggers the SetYellow action, and OverCapacity triggers
the SetRed action.

Now CCPulse+ users have a visual cue to quickly assess ClientQueue
performance.

[tony]

Hmm.... Could I please ask that we refrain from copy/paste portions of text from Genesys manuals... and also hotlinking to their support site...?

This is an independent Forum and we have no official ties with Genesys.  To date, responses on the Forum have been in the form of para-phrasing or setting examples as individuals - or providing homegrown guides.  I'm sure we've not yet stepped over the mark and I wouldn't want us to fall foul of any copyright infringements.

I'm leaving this post "as is" for the moment but I will take advisement as to whether it is in fact legally allowed to verbatim copy information from any Genesys publication.

Thanks for your understanding!

Tony

[quote author=Guilden_NL link=topic=1348.msg16501#msg16501 date=1233978176]
[color=red][b]From the guide:[/b][/color]
[b]Real-World Example[/b]

<<<SNIP>>>

[Gulden_NL]

Tony,
OK I'll refrain from the copy/paste, though I will bash the daylights out of Paul Segre on this.  I am >this close< to shutting down all future business with Genesys, and given that Genesys' tech support is failing in many customers' opinion, this is a very salient point.

Now, hot linking to the Genesys documentation in their support site definitely is [b][u]not[/u][/b] a problem.  In order to get access to that documentation, you need to be a Genesys customer and have a UserID and password to get access to the doc.  Given that Genesys hasn't done a good job with their documentation interface, we're doing them a favor guiding their own customers to the documents that they rightfully own!

If Genesys would take Avaya's view, they wouldn't be beat up on the weekly call with their execs about Genesys' last century documentation.

Vic has registered this site in America, therefore we're starting from American law which I know inside and out. 

Let's take it off line.  Genesys is killing themselves with their poor documentation and archiving.  We're fine here legally.  I'll not copy and paste, but Monday morning I will be on the phone with Genesys' solicitors about this (I have to speak with them anyway)

[tony]

That's much appreciated - thank you.

Tony

[victor]

Ok, ok, getns, let's calm down here...


the guy asked for a sample of threshold implementation with blinking colors - let's keep it at that. No need for fireworks here - blinking is more than enough! 

[mark]

Its also a question from the old board, so the user won't be looking for a reply :p