Number of Calls in a VRP

[Param]

Hello,
I am new to the Genesys world. I am working on something that would require me to find out the queue length of a VRP. I tried AIL 6.5 version and couldn't find a way to determine it. Can someone please let me know if there is a way to determine that.

Regards,
Param

[ecki]

Hi,

What does it mean "queue lenght"? Number of calls waiting or time?
And in which environment do you want to find it out? IRD, TLib, CCA or other? Please specify.

[Param]

Hi,
Thanks for the response. We are using Agent Interaction Layer API 6.5 version and I am interested in the number of calls in the VRP queue in the URS. I used DnRouting point class in AIL and tried to call the getInteractions() method and I didn't get anything. We are not using TLib. If there is a way using TLib that is fine too but we use AIL in our development. The number of calls waiting shows up in the IRD. We want to find the number of calls waiting calling the API methods of AIL or TLib.

Thanks again for your time.

Param

[Dave]

AIL is not designed to provide state information like what you're looking for. The Statistics SDK / GIS is the appropriate Javaased interface for that.

TLib does have a mechanism for doing this by:
* Registering the desired VQ
* Sending a RequestQueryAddress command for the desired VQ, specifying AddressInfoType 7
* Retrieving the CallsInQueue attribute from the AttributeExtensions list in the EventAddressInfo event